premium member, recognized on linden internet site, with a linden house, but not in 3d simulator!!

[Laoanair Kuramoto]

I cant be connected as premium member on 3d software.

My payment was made with paypal, and well finished.

My linden house was created, and appears in my account, as my premium member quality, on web site, but not in 3d software.

When asking to transport home, it tell me impossible to go there.

When i go with coordinates, im not recognized as owner, and have no rights on it, even to switch lights.

My status is not premium member.

I gave all rights to linden software in my firewall, and nothing changes when reconecting.

Help!!

What can i do?

Laoanair kuramoto

 

 

 

 

[KarenMichelle Lane]

Laoanair,

As a Premium Member, contact Live Chat from 8am - midnight SLT. They should be able to get you going.

If Live Chat fails to activate for your account then contact the Billing Department to get this cleared up.

Billing Issues

Billing Support Phone Numbers

Have billing issues? Give us a call.

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

Our Billing team is available 24 hours a day, seven days a week.

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Local Toll-Free numbers are available for the following countries

Please note that some Toll-Free numbers have changed

Local Toll-Free numbers

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• Germany: 0800.664.5510
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• Spain: 800.300.560
• UK: 0800.086.9081

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You can also contact us by submitting a support case for assistance

To create a new support request, please use the Submit a Support Case form. Please help us to assist you faster and more effectively by describing your issue with as much detail as possible.

If you've already submitted a case on the issue, you can update it in your support history.

[Alwin Alcott]

not sure what you mean with 3d software... i hope you mean the LL viewer, firestorm of another recongized creator, because "just " 3d software will never go to work.

 

https://secondlife.com/support/downloads/