What happened when an account has being compromised? ,

Hi there ,

 

My RL Brother contacted me this morning around 9:00 am to let me know he couldn’t enter in the game , finally we went to filed a case ( he don`t life in the states and cant called all away from Colombia ) so I helped him out . He now had a case number however when he tried to use a Live Chat Support they requested to go with the name and password of his compromised / hacked account and of course was impossible to do. How can he talk to a Live Chat Support specialist if he can sign in?

Anyone can help me to help him pls ?

 Thanks

[Alwin Alcott]

he can only talk to live chat if he has premium, otherwise it's not available.

And i think it's impossible if you can't be logged in with the premium account.

Even from Colombia you can call billing, other support has no line to call.

His account will go on hold as soon LL gets the ticket.

 

Accounts very very rarely get hacked, he most likely gave his login info to a phishing site, or uses unsafe paswords.

Only way is send in a ticket on a guest email if the original isnt able to log in.

If you do it and are not the owner LL can/will refuse to talk about any issues concerning your brothers account.

[Amethyst Jetaime]

The first thing to do is log onto your dashboard at https://secondlife.com/ and check to see if the money is showing there. If it is, its just the viewer not accurately showing the amount you have. A relog generally fixes it or getting someone to pay you $1L will.

If the money is not there, then look at your transaction history to see where it went. If you don't recognize the transactions, then your account may have been compromised.

Accounts can't be hacked but can be compromised if you give someone your password, accept an object then rez it and inadvertently gave permission to debit your account, or you clicked a link that took you to a phishing website. If it is the latter be sure to run a virus checker and anti malware program to rid your computer of anything that it picked up there.

Your account may have been compromised if:

You can't access your account.
You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
On the Second LIfe Help page page, click the Contact Support link on the right.
On the next page, click Submit a a Support Case form.
Under What type of problem are you having?, select Account Issue. A second dropdown appears.
Under Account Issue, select I believe my account has been compromised.
Fill in the rest of the fields as directed.
Click Submit.
Check your email for your case number.
Call our fraud number: 800-860-6990 .

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once they have concluded the investigation, they'll send you an email explaining their conclusion and the action they will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

If you act quickly , like NOW, they may be able to retrieve your money if whoever took it hasn't cashed it out yet. There are no guarantees though as under the TOS you are responsible for keeping your account secure.

Tip: Even if you are able to log into your account, change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account.

[xlxsusixlx]

buenas quiero reportar que me han robado mis lindes, no se como una chica de nombre tinondra resident dice que le tranferi de mi cuenta 5000 lindes, en ningun momento le pase mis lindes. no se como pudo pasar eso, ahora ella no aparece y me gustaria por favor me pudieran ayudar. aqui les copio mi transacion 2016-01-04 23:08:09 d29cb78a Destination: Tinondra Resident

Gift

Región: Irie Vibes

Descripción: Pago L$5000 donde consta que mis lindes pasaron a cuenta de esa chica, muchas gracias y espero me puedan ayudar... susi