reporting problem to LL

[Jerilynn Lemon]

Where does one find a way to report a tech problem to Linden Labs?

I'm not talking griefing or avi annoyance, but a tech problem involving SIM-2-SIM llEmail() communication.

It's stated in a NC with a sim monitor...

"It is highly reccommended to report this problem to Linden Labs so they can have a look at the problematic SIM.".

OK, where do I find and file such a report?

 

BTW, for what it's worth, I'm using a Firestorm viewer

 

EDIT: My bad. I should have been a bit more clearer in my request.

It involves using a Multi-Sim Radar HUD, the ability to monitor different sims from one spot, sold by Thomas Conover.

It tends to report "High Latency" when attempting to connect with a sim, unless I TP to that sim and then it clears up. The NC suggests that one contact LL and inform them of possible SIM-2-SIM llEmail() communication problems and they can probably clear the mess from their end (that's what I get from the NC).

For an added benefit, it comes now to my attention that Thomas Conover no longer sells this MSR HUD, in fact, it appears he went out of business. I don't think his closing has any bearing on the products performance. I hope this edit make my request a bit more understandable.

 

Now, about where to file a tech report with LL?

 

[Rolig Loon]

It's hard to guess without some context. I suppose "this problem" might refer to e-mail failing if the region where the e-mail server script sits is off line.  In that case, you'd want to submit a support case using the category Land & Region >> Report a Region Offline.  Anyone can submit a report like that.  You don't need to be a landowner or have any connection to the region at all.

If that's not what "this problem" means, click on the Options link in the upper right corner of your question and select EDIT to explain further. Please do not start a new thread. Doing that makes it hard for us to see what other people have already suggested, and it pushes other residents' questions off the page.

[Rolig Loon]

Conover went out of business?  Wow.  He was here for a long time.  One of the biggies in that line of work.  I'm sorry to hear that.

If you are a Premium member, you can use the technical report categories as you submit a support case.  You can also contact Live Chat.  If you're not a Premium member, you can't do either one.  So, if it's truly important, you might consider paying for a month of Premium service.  Frankly, although I have never had any trouble at all with in-world e-mail messaging, it has been a chronic problem for some residents for years.  It's not clear exactly what sort of "fix" the Lab can do from their end, but that's the only route you have for solving the problem.