Folder outside My Inventory

[Irtana Drammond]

Hi I don't know where to ask this, but I have problem in my inventory folder. Today I was waiting for the inventory load, and I noticed something strange. Now I have one folder OUTSIDE My Inventory folder. I can't deleted it nor remove it. Every time I want to move it to My Inventory folder, I always crash.

I did clear the cache and log in to the Pooley, but it didn't solve the problem. Anyone can pls help?

[Luc Starsider]

Hi Irtana. Folders ending up outside ones inventory happens from time to time. The only way I know of to fix it, is to file a ticket with LL, and wait for them to get around to helping you. Clearing cache does not seem to help, but you should say in the ticket filing that you have done that to no avail.

I've had this issue myself. I filed a ticket and after two-three weeks it got sorted out. It seems I've been lucky, cause I read about people who have to wait a lot longer than that for a ticket to be handled, and for issues far more serious than a folder outside the inventory. It is still worth doing, though.

- Luc -

[LittleMe Jewell]

Did you try to create a new folder in your inventory and then move the individual items from the one outside the inventory into the new folder?  Possible that that will crash you also, but worth a try.  At least then, you have the items and it does not matter too much about the extra folder hanging out there.

[Tamara Artis]

Hello!

One folder is not that big problem, look at mine inventory and 39 folders outside it lol

I did submit a ticket on August 9th, still no reply. Only thing you can do is contact the shop owner to give you replacement item.

[LittleMe Jewell]

Another thing you can try is to log in with a different viewer -- either a different LL version or one of the third party viewers.

[Irtana Drammond]

alright I will filed the ticket. Hmm, but I don't know under what category? Is it under technical questions > Inventory (unrezzed) issues?

[Irtana Drammond]

yep, i did try that and crash immediately lol. The item outside the inventory still can rezz and be worn thou. Well yes, it's not a big problem, but I just don't like to see the extra folder outside

And I also try log in with v2 and the folder is still there.

[Irtana Drammond]

oh wow you have 39 folders outside lol I would be stress if I were you

I hope your inventory will also be fixed soon

[Luc Starsider]

Yes, Inventory (unrezzed) sounds about right. But when you consider Tamara who filed a ticket months ago, and have almost 40 folders (Wow!) outside the inventory, it sounds like it will take a while.

- Luc -

[anita Blackadder]

yeaahh this make me very stress full ... i got 41 folder in first line...

I hope also that is quick helped right by LL ...

my avatar is not more us full at moment....

[Irene Muni]

Irtana Drammond wrote:

 

alright I will filed the ticket.

When you fill the ticket use Viewer 2. Sometimes (always?) Support answer: "we dont support to Phoenix viewer".

[Miketh Fretwerk]

I'm not exactly sure if the ticket I submitted was done in the correct way but I too have this similar problem but they responded to me saying that because I only have a basic account that they could not help me and that if I wanted extended help that I should become a Premium member. I feel that is a bit of a rook for something that is probably really easy to fix.

Am I wrong to think that?