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I'm new please help!!

Greener Unplugged

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trefor Beardmore

trefor Beardmore

Posted
Posted

Hi Greener.


I think i had the same problem the other day, Right close the process(SL Viewer) in the Task Manager, then delete the user data and then the folder secondlife in program files. Oh, before you reinstall , reboot the system it will clear the memory. And then reinstalled the viewer, it should solve the problem then.

 

Regards

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Velma Paine

Velma Paine

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try going to control manager and uninstalling SL completely...make sure you have ALL versions/viewers uninstalled. This includes snowglobe, Emerald, and any others. Then reboot your computer.

Then go to https://secure-web19.secondlife.com/my/support/downloads and download/run the version you need. Make sure that you exit secondlfie correctly before trying to run it again.

Look for me inworld and send me an instant message if that works. I'll check back here to see if it didn't.   Good luck!

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Unklebob Hotaling

Unklebob Hotaling

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I tried finding anything relating to this in the Knowledge Base, no joy so far but still looking...

In the meantime you could try asking SL Support, file it as a "I cannot login"

Tickets for Basic and Guest Accounts

Some issues are best resolved by submitting a ticket to our support staff, but we don't currently offer full support ticket access to Basic account holders or Guests (visitors who don't yet have Second Life® accounts). We're sorry; there are just too many of you for us to handle in a way that would make you happy.  It's something we're working on.

Basic account holders and Guests can, however, use special options in the Submit a Ticket area to reach our support staff for certain common questions or problems.

Be sure to use the Special Questions - Basic Account or Guest Login ticket type from the dropdown list when entering the information requested.

icons_parature_caution.jpg Important: Many of the ticket choices explained below have additional fields that you need to fill in before submitting the ticket. If you supply us with as much relevant information as possible, we will be better able to help you.

Basic account holders and Guests can submit tickets for the following issues:

  • Account issue: Use these if you're having a problem creating or logging into their account.
    • I can't create an account: Please give as much specific information as you can, including the text from any error messages.
    • I have a password problem: Please give as much specific information as you can, including the text from any error messages.
    • I get an error message that my account is Disabled: Please give as much specific information as you can, including the text from any error messages.
    • The system says my account is Disabled or Suspended: Please give as much specific information as you can, including the text from any error messages.
    • I can't login inworld with my account: Please give as much specific information as you can, including the text from any error messages.
    • I can't login to Secondlife.com with my account: Let us know if you're having login problems on the Second Life website. Please give as much specific information as you can, including the text from any error messages.
    • I believe someone else has logged into my account: Please give as much specific information as you can, including the text from any error messages.
    • Cancel/Un-Cancel Account: Please give as much specific information as you can, including the text from any error messages.
    • Manual Age Verification: Use this if you're having trouble getting your age verified through standard means.
  • Region is offline: Tell us if a Region inworld is down.
  • Estate manager (w/Basic acct) needing rollback: If you're an Estate manager and you have a Basic account, and you need to request a rollback, use this.
  • I can't add a payment method: Please give as much specific information as you can, including the text from any error messages.
  • I have an issue regarding VAT charges: Submit one of these if you have an issue or question about VAT (Value-Added Tax).
    • I have a general VAT question: Ask us a general VAT-related question with this ticket.
    • I'm having VAT Exemption problems: Let us know if you think you should be exempt from VAT charges, but are having problems verifying it.
    • I am being charged VAT but I shouldn't be: Tell us if you're being charged VAT, but have valid reasons to believe you shouldn't be, or you're being charged the wrong amount of VAT.
  • LindeX Tier Review: Ask for a review of your billing and trading limits on the LindeXâ„¢.
  • Bank registration submission: Use this ticket if you want to operate an inworld bank and need to register.
  • Contact the Linden Dept of Public Works: Use this ticket if you want to contact the Linden Department of Public Works.
  • Submissions for I-World Expo: Use this ticket if you're submitting something for the next I-World Expo.
  • I can't log in to my Teen Second Life account: Tell us if you're a member of Teen Second Life and having problems logging in.
  • I had rezzed an object inworld, but it has disappeared and I cannot find it: Let us know if you've lost an object inworld that was rezzed.
  • There was an item in my inventory window, but it isn't working or is missing: Tell us if you've lost or are experiencing problems with an object in your inventory.
  • Xstreet login problem -Basic users should select Special Questions - Basic account or Guest Login from the Ticket Type dropdown and then Xstreet login problem.

When you're logged in as a Basic account holder or Guest, you should only use the Special Questions - Basic account or Guest Login ticket type.  Any other support ticket submitted by a Basic account or Guest login will be ignored, except for Knowledge Base suggestions made through the Feedback ticket type (tickets of this type should be actual suggestions for improvements to the Knowledge Base).

Click here to submit a ticket.

 

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Ellla McMahon

Ellla McMahon

Posted
Posted

Hello Greener, as suggested by other commentors, follow the instructions to completely uninstall all Second Life Viewers, saving any chat logs, if you wish. How do I fully uninstall and reinstall Second Life?

Please make sure the Second Life Cache, User Settings and content of any Temporary folders are also deleted. Use your computer's Search to find any Second Life folders and files.

Reboot your computer and your router.

Then download the latest Viewer Second Life Version Number: 1.23.5 (136262) Oct 14 2009 12:08:26 (Second Life Release) from here Second Life® Installer, save the programme to your Desktop and install.

Please note that Basic account holders and Guests can submit Tickets with Support at http://support.secondlife.com/for the following issues:

Account issue: Use these if you're having a problem creating or logging into their account.

  • I can't login inworld with my account: Please give as much specific information as you can, including the text from any error messages

Hope this helps

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Unklebob Hotaling

Unklebob Hotaling

Posted
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This is the closest I can find to Secondlife not loading; you don't have the crash logger coming up with the exact same error message (and damned if I've found that specific error message mentioned in the knowledge base yet)... but in general this references SL not loading.  All the more you should submit a ticket as you await replies.  Here's the FAQ:

If Second Life crashes during the loading process, you may be using an uncommon combination of settings that we were unable to test during our quality assurance process. This problem is more common in First Look and Release Candidate viewers.

To restore your default settings without reinstalling Second Life, move all of your existing settings files to a different, temporary directory. Next time Second Life starts, it will create a new, default set of settings files. Your settings files can be found in the following location:

  • On Windows: C:\Documents and Settings\\Application Data\SecondLife\user_settings
  • On Mac OSX: /Users//Library/Application Support/SecondLife/user_settings

If restoring your default settings fixes your problem, please file a bug report in the Public Issue Tracker and attach your original settings files (the ones you saved in a temporary directory) so we can analyze them and solve the problem for future Residents.

If this still doesn't solve your problem, some bad cache files might be causing the crash logger itself to crash. Try clearing out your cache files, uninstalling Second Life, and reinstalling.

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scot Shim

scot Shim

Posted
Posted

you can go to exe you use to sign in right click go to properties

in target line "C:\Program Files\SecondLife\SecondLife.exe"  --set InstallLanguage en

add -multiple at end to look like this

"C:\Program Files\SecondLife\SecondLife.exe"  --set InstallLanguage en -multiple

that will allow multi log in so even if you have a veiwer running you can still log in

hope it helps

 

if your rebooting pc and still says your logged in then its in startup on pc

go taskbar select start where it says run type msconfig select startup tab and see whats starting up with widows as you log just uncheck sl viewer if its there good luck

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Ellla McMahon

Ellla McMahon

Posted
Posted

Hello Greener, the uninstalling/reinstalling instructions for Vista are in this article too How do I fully uninstall and reinstall Second Life?



On Windows Vista


  1.  Open C:\Users\(yourusername)\AppData\Local and delete the contents of your Temp folder. 
    2. 

  2.  Open C:\Users\(yourusername)\AppData\Roaming\SecondLife and delete the contents of the Cache folder. 
    3. 

  3.  Uninstall Second Life using the Programs and Features tool in your Windows Control Panel. 
    4. 

  4. Reboot your computer.
    5. 

  5.  Visit http://secondlife.com/download and download and install the latest release.
    6. 

If you cannot see the files or folders described above:


  1.  Select Organize > Folder and Search Options in Windows Explorer. 
    2. 

  2.  Click the View tab. 
    3. 

  3.  Select Show Hidden Files and Folders. 
    4. 

  4.  Click OK.
    5. 

If you still cannot login, please submit a Ticket with Support at http://support.secondlife.com/




Basicaccount holders and Guests can, however, use special options in theSubmit a Ticket area to reach our support staff for certain commonquestions or problems.


Be sure to use the Special Questions - Basic Account or Guest Login ticket type from the dropdown list when entering the information requested.


Basic account holders and Guests can submit tickets for the following issues:


  • 
Account issue: Use these if you're having a problem creating or logging into their account.
        
    • 
I can't login inworld with my account: Please give as much specific information as you can, including the text from any error messages.

There's many places inworld to play Chess see Second Life Search http://search.secondlife.com/web/search/?q=chess


It would be a shame to give up without exploring some of Second Life.


Hope this helps 



			
		


		

		
	


	

	





	
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If AppData is a system folder it might be hidden, that's a setting on your computer.  Check your folder options.  I got XP so I'm no help in telling you how to check that on Vista.


Inre being unable to submit a ticket to support cause you get error messages... are you trying to do that inworld?  What do the error messages say, I've never heard of error messages from submitting a ticket - thats a novel LL concept.



			
		


		

		
			

		
	


	

	





	
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