Keep getting logged off right away? *FIXED*

[Keelin Lexington]

I got a new laptop and I keep getting logged off shortly after logging on.I stay a cloud and my avi cant move either. I have tried other viewers with the same result. my connection is fine and I have turned off my firewall. I have updated everything also.

ping 10ms download 39 upload is 4.5

 

 

Platform: PC Primary Color: Gray Processor Brand: Intel Processor Type: Intel Core i5-3337U Processor Processor Speed: 1.80 GHz System Ram: 6 GB Maximum Memory Expansion: 12 GB Hard Drive Size: 500 GB Laptop Screen Size: 15.6 inch Screen Type: LED Backlight, CineCrystal Widescreen HD Display Resolution: 1366 x 768 Graphics Card: Intel HD Graphics with 128MB of dedicated system memory Card Reader Type: 1 x Memory Card Reader Battery Life: 5 hours Battery Type: Other Network Connection: 10/100/1000 Gigabit Ethernet, 802.11a/b/g/n Wireless LAN Connector Type: 1 x Aux Audio, 1 x Converter Port, 1 x DC-in, 1 x Ethernet, 1 x HDMI, 2 x USB 2.0, 1 x USB 3.0 Operating System: Windows 8.1 pro.

 

UPDATED: I tried everything and it still wont work. I even tried using wired net. I am really confused why it wont work. SL works better on my netbook then this thing! Maybe I should just contact acer and get my money back. for the money I spent on this thing it should play SL even a little! >:(

 

UPDATED: I figured out the issue. It was the firewall on my router. I turned it off and SL worked great after that!

Thank you for everyones help!

 

[Narcissa Larkham]

You might want to make sure all your drivers are up to date, especially if you just got a new computer right out of the box.  

[KarenMichelle Lane]

Keelin,

This is going to kill your use of SL on that laptop -  Intel HD Graphics with 128MB of dedicated system memory.

That laptop you own is probably one of the new generation of "affordable" units being sold for use in schools and businesses. It only has 128mb of system memory dedicated to the Graphics Processing chores. This is plenty for the following activities...

1) Business 2D graphics
2) Powerpoint presentations
3) The display of streaming content from a Movie DVD / Blue Ray player and or from an HDMI source like a cable box.

None of the above will tax the PC.

SecondLife in most cases requires a dedicated GPU with 3D rendering capability and much mode dedicated high-speed memory.

So if this PC has any chance of working for you with SecondLife you need to do the following:

1) Never use a Wireless Internet Connection, you should be connected to you ISP's router directly using an ethernet cable.

2) Follow these instructions in regards to Windows 8 & 8.1...

Dear OP,

All Windows 8 & Windows 8.1 Users

1) Manually apply ALL the Required and Important patches for Windows 8 from Microsoft. A new Win 8 PC needs 4-5 iterations of this to get them all. The easiest way to do this is to:

.... a) Enter Desktop Mode
.... b) Launch Internet Explorer
.... c) Right-click on the options area of the Browser and turn on Menu & Status Bar [and any other of the old standards you like]
.... d) Tools / Windows Update.
.... e) Select the CUSTOM button so you can monitor and select the downloaded options to install
.... f) Repeat until all are DL'd and installed

Note: Don't install the Bing Desktop or any of the Bing tool bars. Also, don't install any optional Windows Live components unless you opt for creating an account with Microsoft.

Note: Take this time to upgrade to Windows 8.1 as well. This is done from the AppStore. Yes it will take a long time but Microsoft will not be supporting Windows 8.0 soon. You have to upgrade to Windows 8.1 to get continued support. After the upgrade, manually run the updates process as identified above to obtain the current patch set for Windows 8.1 until it is updated completely.

Note: All of the above including the upgrade to Windows 8.1 will take a minimum of 4 hours to complete.

2) Identify the Video / Graphics system in your PC and get the Windows 8 drivers direct from the Video System manufacturer.

.... http://support.amd.com/us/gpudownload/Pages/index.aspx

.... http://www.nvidia.com/Download/index.aspx?lang=en-us

.... http://www.intel.com/p/en_US/support/detect/graphics

3) If you just performed the items 1) & 2) above, please reinstall SL again using the official version from Linden Lab. [be sure to do a clean install

.... http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

Here is the Windows 8 Manual System File cleanup procedure since it's not in the procedure above.

Windows 8 and Windows 8.1

.... 1) Open C:\Users\(PC Login Name)\AppData\Local and delete the contents of the SecondLife folder.
.... 2) Open C:\Users\(PC Login Name)\AppData\Roaming and delete the contents of the SecondLife folder.
.... 3) Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
.... 4) Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

Note: (PC Login Name) is the Windows 8 User Account Login Name

If you can't see the files or folders described above:
.... 1) Using File Explorer navigate to -> Libraries / Computer / ( C: ) / Users /
.... 2) Press the Continue button to get permission to obtain permanent permission edit this directory.
.... 3) From the View drop-down menu option select Options & Change Folder & Search Options
.... 4) Select the View Tab
.... 5) Under the Hidden Files and Folders options click on the - O Show hidden files, folders & Drives radio button
.... 6) Push the Apply Button then the OK button.

You should be up and running in no time. Note: in your case, before attempting to login, do Me / Preferences / Graphics /  [and initially select the Low Graphics setting] - If SL begins to work for you then you can inch the slider up a notch and see the results.

P.S. I recommend these steps on all Windows 8 PC's and Laptops, specifically designed for Windows 8 with high-end Graphics Sub-Systems or Graphics Cards.

P.S.S. - On Upgraded PC's & Laptops - If your computer was not designed specifically for Windows 7 or Windows 8 these steps may still help. There are many "Designed for Vista" PC's that don't upgrade well to Windows 8. If your PC was designed for Windows XP, Windows 8 is usually NOT a viable option, practically speaking.

[Lindal Kidd]

Great, I'm glad you sussed it!  But, be sure to TURN YOUR FIREWALL BACK ON.

It is not safe to use the internet without a firewall, and it's best to use BOTH the hardware firewall of your router, and a software firewall on each individual computer on your network.

Rather than leave the router firewall disabled, you should open the ports required for Second Life.  See this link:  http://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539