I got a new laptop and I keep getting logged off shortly after logging on.I stay a cloud and my avi cant move either. I have tried other viewers with the same result. my connection is fine and I have turned off my firewall. I have updated everything also. ping 10ms download 39 upload is 4.5 Platform: PC Primary Color: Gray Processor Brand: Intel Processor Type: Intel Core i5-3337U Processor Processor Speed: 1.80 GHz System Ram: 6 GB Maximum Memory Expansion: 12 GB Hard Drive Size: 500 GB Laptop Screen Size: 15.6 inch Screen Type: LED Backlight, CineCrystal Widescreen HD Display Resolution: 1366 x 768 Graphics Card: Intel HD Graphics with 128MB of dedicated system memory Card Reader Type: 1 x Memory Card Reader Battery Life: 5 hours Battery Type: Other Network Connection: 10/100/1000 Gigabit Ethernet, 802.11a/b/g/n Wireless LAN Connector Type: 1 x Aux Audio, 1 x Converter Port, 1 x DC-in, 1 x Ethernet, 1 x HDMI, 2 x USB 2.0, 1 x USB 3.0 Operating System: Windows 8.1 pro. UPDATED: I tried everything and it still wont work. I even tried using wired net. I am really confused why it wont work. SL works better on my netbook then this thing! Maybe I should just contact acer and get my money back. for the money I spent on this thing it should play SL even a little! >:( UPDATED: I figured out the issue. It was the firewall on my router. I turned it off and SL worked great after that! Thank you for everyones help!