What do I do if someone used my account and brought things with MY linden that I didn't approve of?

[LovelyKitsuneFire87]

K, so my now ex just hijacked my computer and got to my account and used my linden! Help! He just brought like a 3 or 4 expensive hair styles before I caught him on my comp :( help! I NEED those linden back!

[LovelyKitsuneFire87]

K, so my now ex just hijacked my computer and got to my account and used my linden! Help! He just brought like a 3 or 4 expensive hair styles before I caught him on my comp :( help! I NEED those linden back!

[KarenMichelle Lane]

What to do if your account is compromised

Your account may have been compromised if:

• You can't access your account.
• You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

[Rolig Loon]

Follow the process that Karen posted for you immediately. Then, since your ex seems to have access to your computer, be sure that you never save your password anywhere on it.  Unless you are careful, you may be saving it each time you access the SL web sites (like this one or your dashboard) and every time you log out of SL itself.  It is very difficult for anyone to "hack" your account, but it is simplicity indeed for them to gain access if you leave your password lying around. 

[Nyll Bergbahn]

Sorry but there is nothing anyone can do to help you recover your Lindens. I assume from what you say your ex physically accessed your computer and you caught him on it. Does he know your SL password or do you have your password saved and all he had to do was open the application and log in as you? Either way, it was poor security. You're lucky he didn't do more than just buy a few hair styles, e.g. change your password and email address or use your account to buy Lindens if linked to a credit card or Paypal.

I hope you changed your password soon as you caught him and don't have it saved anymore and certainly don't let anyone else know what it is. Also, you should have your computer secured by a password so nobody can log in to your user account.