how am I supposed to contact LL Support about my crashes if they don't list it as a technical issue?

[Nil Giha]

in case of wonder:

1.my preferences are at the lowest.

2.yes, I tried all the viewwers.

3.yes, below are all unchecked;

Filtering:          [  ] Anisotropic Filtering (slower when enabled)

Enable VBO:   [  ] Enable OpenGL Vertex Buffer Objects

Enable S3TC: [  ] Enable Texture Compression (requires restart)

 

and;

my computer;

HP Pro 3130 MT
product no. XT278ES#AB8

speed test results; ( ı made it twice in four weeks period  in case it matters somehow)

test1:

ping 2ms
download speed 18.11 Mbps
upload speed 15.33 Mbps

test2:

ping 0ms
download speed 19.56 Mbps
upload speed 8.87 Mbps

 

 and;

Second Life 3.6.2 (279258) Jul 30 2013 08:04:02 (Second Life Release)

Release Notes

 

CPU: Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz (2926.18 MHz)

Memory: 4056 MB

OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)

Graphics Card Vendor: NVIDIA Corporation

Graphics Card: GeForce 9600 GT/PCIe/SSE2

 

Windows Graphics Driver Version: 9.18.0013.2049

OpenGL Version: 3.3.0

 

libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1

J2C Decoder Version: KDU v7.0

Audio Driver Version: FMOD Ex 4.44.12

Qt Webkit Version: 4.7.1 (version number hard-coded)

Voice Server Version: Not Connected

Built with MSVC version 1600

[Rolig Loon]

Thank you for all of the information about your computer and installation.  That is much better than what most people provide.  You didn't explain, however, what you mean by "crashing." Under what circumstances?  Exactly what error messages do you get?  How frequently?  If you want to provide extra information or need to clarify your question, click on the Options link in the upper right corner of your question and select EDIT. Please do not start a new thread. Doing that makes it hard for us to see what other people have already suggested, and it pushes other residents' questions off the page.

BTW, if you have paid for a Premium membership, then you should have access to the full range of support ticket catgories as well as Live Chat.  Here's a summary of what's available >>> http://wiki.secondlife.com/wiki/Types_of_Support_Case .  If you have a Basic membership, that's what we are here for.

[KarenMichelle Lane]

Nil,

After reviewing your past posts your PC and GC should run SL fine.

Please share the exact place that your SL Session crashes [during login, initialization, after a few minutes, somewhere else] and any and all appropriate error messages you encounter. Before you do this...

1) Identify the Video / Graphics system in your PC and get the Windows 7 / 8 drivers direct from the Video System manufacturer.

http://support.amd.com/us/gpudownload/Pages/index.aspx

http://www.nvidia.com/Download/index.aspx?lang=en-us - Follow Nyll Bergbahn's advise on the version to use.

http://www.intel.com/p/en_US/support/detect/graphics

2) Please reinstall SL again using the official version from Linden Lab. [be sure to do a clean install

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life...

3) Try again and document you exact error messages and session behavior.

Please update your question  with additional status information as follows: Select the Options drop-down menu to the right of your question and select Edit Question.

 

 

[Nyll Bergbahn]

I'm not a Nvidia user but I suspect this could be a driver issue. You seem to be using the latest Nvidia driver, version 320.49, and there have been reports by a number of people on gaming forums that it is crashing games. 314.22 is suggested instead as being a reliable driver but there could be good versions in between as well.