I bought 3 horse bundles and never got it in my inventory. How do I get my money back

[Joette Qunhua]

I need my money back for 3 horse bundles I purchased.

[Rolig Loon]

First, double check to be sure that you haven't received the items.  If you bought them from Marketplace, they should be in your Received Items folder, at the bottom of your Inventory.  Some items are delivered to their own new folders, though.  The best way to be completely sure is to open the Recent tab, set filters to look back over the past few days, and see everything that has been added during that time. Then, once you are really sure that the items aren't there .....

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it. The ideal number of items is ONE. Even better, use the BUY NOW button instead.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time and are not in Busy mode. Items that are delivered under those circumstances are often rejected by your viewer and lost.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. Like you, merchants have real lives to deal with. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.