Youkina Zeminoba Posted June 15, 2013 Share Posted June 15, 2013 I live on a sim called Traunstein and the last couple of days there is a problem them me and a few other on the sim had notice. Went we come online out list is clear; cant see who is online or offline. Cant send IM to people and when we do SL say that person is offline when that person is really online. LL can you fix this problem please. Link to comment Share on other sites More sharing options...
Alicia Sautereau Posted June 15, 2013 Share Posted June 15, 2013 Send in a support ticker for an offline region and explain the problem Offline region support tickets are handle in ~20 minutes or so no matter what your subscription type is and things like this can be sent in for any region Link to comment Share on other sites More sharing options...
Youkina Zeminoba Posted June 16, 2013 Author Share Posted June 16, 2013 How to send a support ticker Link to comment Share on other sites More sharing options...
Marigold Devin Posted June 16, 2013 Share Posted June 16, 2013 To contact Support, click on the "Help" tab at the top of this screen, option for "submit ticket" is then on right hand side of next screen. Quick link though is ...https://support.secondlife.com/create-case/ Link to comment Share on other sites More sharing options...
Fabiano Dover Posted June 16, 2013 Share Posted June 16, 2013 perhaps it's me... but where did the OP write the sim is offline? for me it says the friendslist isnt working Link to comment Share on other sites More sharing options...
Marigold Devin Posted June 16, 2013 Share Posted June 16, 2013 Fabiano Dover wrote: perhaps it's me... but where did the OP write the sim is offline? for me it says the friendslist isnt working Its me and thee; I was replying to post #3 where the OP asked how to submit a support ticket. Link to comment Share on other sites More sharing options...
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