CimberTuckenella Posted May 12, 2013 Share Posted May 12, 2013 Does LL answer case tickets on Sundays? Link to comment Share on other sites More sharing options...
0 Codewarrior Congrejo Posted May 13, 2013 Share Posted May 13, 2013 afaik their hours are from 08:00 to 20:00 on all days for SL / and LL itself only from 8:00 to 17:00 on work days. The billing team is available 24/7. (keep in mind this goes for their local time) (http://community.secondlife.com/t5/English-Knowledge-Base/How-to-contact-customer-support/ta-p/739385 ) A Ticket can be taken on but still might take up to 72 hours until you recieve a response. Given the fact that there are many other users also having a request or problem. You will have to be a little patient. And wait a bit for them to get back to you. If you are premium member you are ofc able to contact them via livechat. (at the given open hours / see above) I personally have recieved answers on sundays, and i think it's still this way. (someone correct me if that has changed) 1 Link to comment Share on other sites More sharing options...
0 iCade Posted May 13, 2013 Share Posted May 13, 2013 It's definitely still the case as I received a response to my ticket yesterday (sunday) Link to comment Share on other sites More sharing options...
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CimberTuckenella
Does LL answer case tickets on Sundays?
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