voice problems

[Rolig Loon]

There are a handful of possibilities:

1. Voice issues on the region you are on;
2. Your ISP is throttling or blocking the voice service;
3. Voice being throttled by bandwidth set incorrectly - please check it by following the instructions here;
4. Another application has your voice hardware in use (example, Skype);
5. Some anti-virus programs will incorrectly flag a viewer - or necessary components of a viewer - as a virus or threat. They may remove the suspected part completely, rendering all or part of the viewer non-functional.
6. When you said, "Not a Firewall issue", I assume that meant you had checked to be sure that your firewall has an exception for SLVoice.exe (simply SLVoice on Mac) .  If not, that's also a possibility

[Rolig Loon]

There are a handful of possibilities:

1. Voice issues on the region you are on;
2. Your ISP is throttling or blocking the voice service;
3. Voice being throttled by bandwidth set incorrectly - please check it by following the instructions here;
4. Another application has your voice hardware in use (example, Skype);
5. Some anti-virus programs will incorrectly flag a viewer - or necessary components of a viewer - as a virus or threat. They may remove the suspected part completely, rendering all or part of the viewer non-functional.
6. When you said, "Not a Firewall issue", I assume that meant you had checked to be sure that your firewall has an exception for SLVoice.exe (simply SLVoice on Mac) .  If not, that's also a possibility