I can't log in, my viewer goes to "Requesting region capabilities...", makes 3 attempts and fails

[Ally Whitefalcon]

I'm trying to connect to SL, I've never had a problem before, haven't upgraded my viewer or anything, and my network connection seems to be fine. I enter my username and password, it says a couple things ("Logging in...", "Initializing world...", etc.) then stops on Requesting region capabilities...". It does 3 attempts, then tells me it can't connect. Can anybody help me please?

[Knowl Paine]

Start by changing your Start location.

Use a Region named Smith

 

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109#Section_.3a

[TurtleBeing]

so we never log into home again because of a glitch in the handshake...mine does it too...on both Firestorm and Singularity...and my clothes won't go on my body if I'm at home...other sims they will...Everything was fine yesterday..

Any help would be greatly appreciated...

thanks in advance

[TurtleBeing]

and more...this is real odd...all of my groups have disappeared and the names of my contacts don't show....they are still there but the names are missing.

[TurtleBeing]

and geez...when I try to teleport I get boot out of SL...Secondlife hates me today...sigh...HELP please

[TurtleBeing]

one...I can't teleport from any location to another...I get booted every time...what has happened?

[Flora Stipe]

I tried that, to no avail. Requesting region capabilities... then attempt 1, 2 and 3. Then "handshaking"... and poof. "We are unable to connect"

That is happening for over one hour

 

[MegannHunt]

On 10/17/2012 at 4:34 AM, Knowl Paine said:

Start by changing your Start location.

Use a Region named Smith

 

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109#Section_.3a

 

Yay that worked thank you so much

 

[KaisunNic]

I'm at a library using the WiFi and when sl gets to "requesting region capabilities" it stops and gives me the message https://gyazo.com/32b687ea60c2c1049f027fd60176ba25, I switched to my hotspot to see if that worked and it did and I've used other WiFi and that worked fine. I'm not sure if the library has some sort of block for second life but imvu works just fine and they're the same type of program.

[Nalates Urriah]

@KaisunNic Libraries generally block by IP Address. There is no way to block by TYPE. So, the Library could block one and not the other.

The error message is indicative of a network issue. These problems can be something in the configuration of the gateway or some problem somewhere along the connection route. The Internet is made of hundreds of thousands of components that can fail or overload. They may self-repair in milliseconds as the system routes traffic around the problem or take days while a tech gets to and replaces a physical component. 

@TurtleBeing Your problems are all network related.

In General

REMEMBER. Having a good general Internet connection does not mean you have a good specific connection to the SL servers. Test your connection to the SL servers. Figure out if the problem is you, your ISP, a backbone provider, or SL.

http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/