Lost non-copiable items, during one of Linden Labs rollbacks

[Joy Larkspur]

A friend of mine lost a variety of non-copiable items during a Linden Labs Rollback (not reset). It was obvious it was a rollback, since the sim's setup had changed to the previous design that was implemented prior to the rollback.

 

What steps can be taken to get those lost items back. She spent a good amount of money of these items. Please advise.

Thanks

[Rolig Loon]

Linden Lab only does region rollbacks at the request of the region's owner.  Here's the lab's advisory to landowners....

When we perform a rollback, we set the estate back to the exact state it was in when the backup was made. All changes — everything that has happened between the moment the save happened and now — are lost, undone or reset.

It is very important to understand what this means before you request a rollback. Some examples of unexpected consequences of a rollback include:

• People who are banned become unbanned for all parcels and the estate itself.
• People granted access suddenly find they are banned.
• Any land parcel changes are undone.
• Land sold or abandoned to tier down reverts to the prior owner, potentially pushing that person back over the new tier.
• Residents lose any land purchased after the backup, along with any content on that land.
• Recently edited parcel layouts revert to their prior form.
• Objects placed (rezzed) inworld after the backup are lost. No-copy objects are lost for good.
• Conversely, no-copy objects rezzed at the time of the backup but subsequently taken back into your Inventory reappear where they were.

Warning: Deliberate use of rollbacks to obtain additional copies of no-copy content can be considered abuse and is dealt with accordingly.

• Any changes to builds themselves are undone: textures are reverted and prims reset to the state they were in at the moment the backup was taken. This may mean that recent tenants lose their prefab or their furniture and that new sale items disappear.
• Any terraforming that has been done is undone and any recent changes to land textures are lost.
• Script changes to objects performed after the backup point are lost. Scripted vendors that updated with new content after the backup have those changes removed.

To read more about region rollbacks, see http://community.secondlife.com/t5/English-Knowledge-Base/Managing-Private-Regions/ta-p/700115#Section_.8

[Echo Hermit]

Just to add to Rolig's full answer, it's always worth checking the grid status pages before building or rezzing anything important, as usually LL do put a warning of their intention to rollback.

http://status.secondlifegrid.net/

This week has seemed particularly bumpy, but there were more cases of delays in deploys rather than rollbacks.