Second Life Instant Crash

[hitmontop16]

Whenever I try to start Second Life, it says Second Life Viewer 2 has stopped working. The problem details are:

 Problem Event Name:    APPCRASH
  Application Name:    Firestorm-Release.exe
  Application Version:    4.1.1.28744
  Application Timestamp:    4ffb8fdd
  Fault Module Name:    OLEAUT32.dll
  Fault Module Version:    6.1.7601.17676
  Fault Module Timestamp:    4e58702a
  Exception Code:    c0000005
  Exception Offset:    000042f1
  OS Version:    6.1.7601.2.1.0.256.4
  Locale ID:    1033
  Additional Information 1:    4c0d
  Additional Information 2:    4c0d4d78887f76d971d5d00f1f20a433
  Additional Information 3:    4c0d
  Additional Information 4:    4c0d4d78887f76d971d5d00f1f20a433

It doesn't even go to the login screen. Can someone help?

[Jenni Darkwatch]

Does that happen with the official LL viewer as well?

[Nalates Urriah]

Visit the Phoenix-Firestorm Wiki and look for their troubleshooting section. They have a page on the problem.

[Rolig Loon]

That exception code (0xc0000005) that you are indicating --- thank you for posting the details!  --- has been showing up a lot recently.  I filed a JIRA a couple of days ago to alert the LL developers and we got lucky yesterday afternoon.  It looks like a virus has zapped your computer.  Check out Aiko Gaea's post near the bottom of the comments in https://jira.secondlife.com/browse/VWR-29307?focusedCommentId=335675 to see how to get rid of the virus and clear the problem.  It's a bit involved, but several people have tried it now, and it appears to work.  Good luck.