• Announcements

    • Xiola Linden

      The New Community Platform   03/21/2017

      We are still working on making adjustments and changes to the new platform. Thanks  to everyone who has been sending in feedback and filing any bugs you've encountered! 
Sign in to follow this  
Followers 0
Airway

Unable to connect to simulator? Can't login!

7 posts in this topic

When I try to log in I see a message that says unable to connect to simulator.  I have never seen this before.  What is the problem?  Using Viewer 3.

Thank you.

Share this post


Link to post
Share on other sites

Linden Lab does today so called "rolling restarts" for maintenance and server updates. They usually do this tuesday for main channel server and wednesday for rc channel server. Its most likely that you tried to login at a region which just were down for this supposes. You can read here about and see the schedules there

http://status.secondlifegrid.net

Before logging you can change the start location to another region. My home region was restarted today yet, its called Eternal Enslavement, you can try there or any other, you just have to type a name into the field for the start location.

Share this post


Link to post
Share on other sites

@Airway

The message tells you that the sim you are trying to connect to is offline, probably being rolled to a new server version.  Today is the day when all RC (Release Candidate) channels (ie groups of simulators) are updated.

It is likely that the one you are trying to log into is such a sim.  You can check which channel it is by going to "Help" > About, from the top toolbar.

The status of the Grid is given at: http://status.secondlifegrid.net/

That should tell you when the various channels are being updated.

 

Share this post


Link to post
Share on other sites

Thank you for your replies. I was able to log in to another location without any problem.

Share this post


Link to post
Share on other sites

Really hate to bust your bubble guys, but a restart is only one of the reasons for that message, and I get it regularly even when I know the sim i am logging into is active and has people in it.  Generally what this message seems to mean is that for some reason, likely that the core server did not send a key command or the proper information, the regional server is unable to complete the log in process. If this continues try another server and if it still continues first dump your cache and try again, and if that fails either reload your viewer or try another viewer for your viewer is likely corrupt.

The truth is SL is having a very serious problem with logins both with this bug, crashes during logins, that lead to a region is still signing out your avatar message, and with inventories being corrupted during logins or as the result of crashes prior to logins.  As a result online numbers have fallen even more dramatically over the last week and will continue to fall until LL addresses this issue and fixes it.  Sadly, making excuses for why logins are failing or denying that the problem exists does not improve things and only makes them worse as can again be seen by the seriously reduced online numbers. 

 

 

 

 

 

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
Sign in to follow this  
Followers 0