second life, new one cant be opened, and comes with a regular folder - why cant we dont load it?

[Sherilyn Loring]

second life, new one cant be opened, and comes with a regular folder - why cant we dont load it? Second Life Viewer

Download the SL Viewer on Windows even if oyu try to find it in program files you cant find it. I crashed and now cant get back in. it even makes you look for the file which cant be found?:matte-motes-not-even:

Version Number: 3.3.2.258114

[Rolig Loon]

I'm not sure what some of that means, like "comes with a regular folder," but it sounds as if your downloaded file was damaged or installed improperly.  Do a clean reinstall, as described here , so that you can be sure that all vestiges of the first installation have been completely removed from your computer.  Removing the viewer and related files from your Programs folder will not be sufficient.  Then, download a new copy of the viewer from here >>> https://secondlife.com/support/downloads/?lang=en-US .  It should install automatically after you click on one or two basic questions.

If you have problems again, come back here and let us know what happened.  Also, tell us what kind of computer you are using and what sort of Internet connection.  To add that information, click on the Options link in the upper right corner of your question and select EDIT. Please do NOT start a new thread.