I purchased a surfboard on the 23rd of April. I have not recieved it.

[madelini]

I purchased a surfboard from a shop in SL on the 23rd of April. I have not received this board. I have im'd the owner a number of times and no repsonse. How do i go about having my money refunded. I have a copy of the transaction. The owner from wht i have heard is away for a long time RL.

Maddie

[Storm Clarence]

HI MAD, The owner creator may have their IM's capped.  I would write a Notecard to the owner explaining the issue.  Be kind and I am sure they will reply in kind.  

[Rolig Loon]

If his IMs are capped, so are notecards, group messages, group invitations, and any items he is sent. The cap applies to all of those.

[Rolig Loon]

If you have made a valiant effort to contact the merchant and have had no luck, your only other option is to file a support ticket at https://support.secondlife.com/create-case/  .  Choose Marketplace >> Failed Marketplace Delivery from the pulldown menus.  Linden Lab has been getting a lot of those recently, and AFAIK they have been responding fairly quickly.

[PeterCanessa Oh]

Got any stats at all? It would be good to know what happens to all these failed deliveries. (Of course, what I'd really like is some stats on total transactions, how many fail completely, redeliveries, etc. but I'm not holding my breath for LL to tell us anything)

[Storm Clarence]

My IM's were never capped, but I read so many vendors writing that "my IM's may be capped so please send a NC. " This is the first time in a few years on SL I have heard this, thanks for the info. My apologies for the bad info.

[Rolig Loon]

I wish I did, Peter. I watch the questions here and read the chatter in the Merchants forum. From those I can report my anecdotal impression that there are more4 failed deliveries recently than in the past. My own experience remains the same, however. In over five years, I have never failed to receive anything that I bought in Marketplace (or its predecessors), and I have never had a failed delivery to any of my customers. I have probably tempted the gods by saying that now --- or maybe I''m the typical one and we're just hearing from the minority of loud failures.