Subscriptions "frozen"?

[Kandi Arabello]

I can't change the status of an item subscription I featured several weeks ago. I am seeing different charge dates between the manage subscriptions" view and my order history. "Manage Subscriptions" says it's charging, can't edit, with a last charge date of Apr 01, and a next charge on Apr 08. My order history shows 2 charges on Apr 10, first one "delivered" and the second being "processed". I had wanted to remove this item from featured at this point but the system seems frozen. Even going to "revise" the item, shows "charging"

Anyone have any info on this?

[Marisa Yip]

Hello, this happen to me too. I have one product since February in the same status and no I have some products that were supposed to charge 2 or 3 weeks ago... And as you know help center here is very effective I can't find where to report it.

[Arwen Serpente]

Hi Kandi and Marisa,

Take a look at this thread:http://community.secondlife.com/t5/Merchants/MP-Subscriptions-for-Listing-Enhancements-Haven-t-Been-Charged/td-p/1644219

and this JIRA: https://jira.secondlife.com/browse/WEB-4638

 

See if those match the issues you're having. If they do, best thing to do is to set the JIRA to "Watch" and add comments and information so the CTL Devs can help fix it.