Jump to content

Commerce

  • entries
    42
  • comments
    582
  • views
    76,969

Contributors to this blog

About this blog

Entries in this blog

Linden Lab

To increase security for Merchants and shoppers alike, all new Second Life Marketplace Merchant accounts will be required to enter payment information on file (PIOF). If you would like to check your account to see if this requirement has been met, please see the Mesh Upload Status page.

Only newly created accounts will be required to meet this requirement at this time, and existing Merchant accounts will not be affected. However, we strongly recommend that all merchants complete the steps necessary to meet this new requirement.

If you have difficulties completing these steps, please file a support ticket or file a JIRA.

 

UPDATE - Nov. 13: Thanks to reports from Merchants, we have discovered a bug in the system that determines whether an account has payment info on file. We are working now to resolve this issue as quickly as possible and expect to release a fix in the next couple of weeks.
 
In addition, we have had some questions about the 5-day age requirement for accounts trying to become Merchant accounts. This requirement is not new, and there are no current plans to change it. 

 

Linden Lab

Our credit processing system was recently impacted by an issue that caused longer than usual processing times for some users’ requests. We are happy to report that users should no longer expect delays and process credit requests are now once again being completed within the normal period of 5 business days.

Once again, the following table provides an estimate for when you should receive your USD in your PayPal account based on the day of the week you submit your request. You should expect to see the USD in your PayPal account on or before the date listed. Any US holidays will extend the 5 business day window by 1 day.

Capture.PNG

We apologize to those inconvenienced during the period when process credit requests were taking longer than usual, and thank you all for your patience.

 

Linden Lab

We’re currently working to resolve an issue with our credit processing system. Unfortunately, until this is fixed, users may experience longer than usual processing times for their requests. We apologize for the inconvenience, and will do our best to both keep any delays minimal and resolve this issue ASAP.

 

Our goal remains to complete process credit requests within 5 business days. The following table provides an estimate for when you should receive your USD in your PayPal account based on the day of the week you submit your request. You should expect to see the USD in your PayPal account on or before the date listed. Any US holidays will extend the 5 business day window by 1 day.

Capture.PNG

Again, due to current issues with the system, users may experience longer than usual processing times. We thank you for your patience, and apologize for the inconvenience as we work to resolve this issue as quickly as possible. Please keep an eye on this blog for updates.

Guest

New Advertising Options on SecondLife.com

 

Today, we’re introducing an exciting new advertising opportunity now available for Second Life business owners. Business owners can now purchase ad space on the SecondLife.com homepage, the Marketplace, or throughout the Second Life web properties.

This is a great new way to promote your business to Second Life users all over the world, and you can tailor the program to fit your needs with any combination of sizes and placements as well as flexible campaign lengths.

For more information, including program terms, ad size options, and pricing, please visit our FAQ.

Linden Lab

As mentioned in this post, we’re ready to transition to the same payment system as the rest of Second Life.

Starting today, you’ll be able to use your stored Second Life payment methods towards Marketplace purchases.

You may also still choose to pay with Linden dollars or add a new payment method.

To learn more about how to use the new payment system on the Marketplace, please see the Knowledge Base or the Marketplace payment system FAQ.

 

Linden Lab

Next week the Second Life Marketplace will be changing the way you pay for your Marketplace purchases. The Marketplace will begin using the same payment system as the rest of Second Life. In addition to providing a more consistent experience for our customers, this will allow shoppers to leverage the broader set of payment options.

 

Do I need to do anything to prepare for this change?

No, you do not. We will be failing any old orders that have not completed in preparation for the switch over, so you may see a refund appear from a stuck order over the next week prior to the release. NOTE: all carts will be emptied during this release, so please save items as favorites if you would like to save links to the items in your cart.

 

Do I need to do any complicated set-up?

No, if you plan to use Linden dollars as a payment method, the main change will be the layout of the payment submission page. The system will automatically deduct the amount of your purchase from your Linden dollar balance. If you would like to use an alternate payment method, and it is not already stored as billing information on your Second Life account, you will need to enter this information during the purchase process.

 

What else is different?

For our international users, more international payment options are supported. In addition, payment information will be automatically stored for future purchases by our payment service providers. Residents can easily remove stored payment information by removing it from their billing information on secondlife.com.

 

Is this a new system?

This system has been in use in Second Life for almost 2 years; we are now introducing it to the Marketplace.

 

Will anything look different in my transaction history?

Currency Linden will replace Commerce Linden as the escrow account for Linden dollar purchases. Those using a credit card or PayPal will also see a L$ transfer from Dollar Linden. Note that Commerce Linden will still appear on your transaction history for Product Listing Enhancement Subscription payments for the time being.

 

What if I have a problem?

Please submit a Support ticket. All issues related to billing are fully supported by Customer Support and will be addressed with appropriate priority.

 

Edited June 21, 2013 to add comment about cart expiration.

 

 

 

Linden Lab
 
Today we launched Direct Delivery, making it easier for Merchants to list items for sale on the Marketplace, as well as significantly improving the customer’s shopping experience.

To begin using Direct Delivery for Marketplace items, Merchants will need to transition their listings, which can be done individually or in batches of up to 100 at time. 

To assist with this process, we have prepared a number of resources, including Knowledge Base articles (translated into the four Marketplace languages) and video tutorials:
 

Customers do not need to do anything to transition to Direct Delivery — they just need to know that their purchases are now in the new Received Items folder within their Inventory. To help everyone become better acquainted with Direct Delivery purchases, we’re offering a FREE limited-edition Linden Bear
 
 
[update (March 31, 2012]: While we work to address current Marketplace issues, we will not require any Merchants to migrate listings away from Magic Boxes to Direct Delivery before June 1, 2012.
 
[update May 17, 2012]: We will not require any Merchants to migrate listings to Direct Delivery before August 1, 2012. We will be giving at least a 4 week notice before any deadlines are enforced.
 
[update July 26, 2012]: We will not require any Merchants to migrate listings to Direct Delivery before October 1, 2012. We will be giving at least a 4 week notice before any deadlines are enforced.

 [uPDATE: September 20, 2012] The transition from Magic Boxes to Direct Delivery has been extended indefinitely. We will be providing a 30-day warning before any shutdown actions are taken and will avoid doing this before peak holidays for the Marketplace (Halloween, Christmas/New Year's, Valentine's Day). 

We are aware that some Merchants are still having problems with the Merchant Outbox. We are are working with TPVs and our internal development teams to address this issue.
 
Guest

Marketplace Beta Testing to Take Place on Aditi

To improve the quality of upcoming releases, we are launching a Beta program for the Marketplace. Starting today, Aditi will be used as the Marketplace Beta testing grid.*  All merchants will be able to test new features and bug fixes at least five days before each Marketplace release. In addition to the Marketplace Beta release notes that are posted on the wiki, updates will be posted in the “Technical Announcements” section of the Marketplace Merchant Admin to alert merchants of current beta tests.

Please be aware that if there is an urgent bug fix or operational issue that needs to be addressed, there may not be time to perform Beta testing on Aditi.

Direct Delivery Beta Testing

In December, all merchants will have the opportunity to purchase and list items using Direct Delivery on Aditi. We will be allowing a limited number of merchants to Beta test Direct Delivery in production before the official launch, which will not occur until after the New Year. If you would like to learn more about Direct Delivery, please see the updated Direct Delivery FAQ.

We’d like to thank those of you who are willing and able to help out with Beta testing. Please let us know if you have any questions or comments. Feedback on features is much appreciated on the Merchants Forum!

*Note that this is for general Beta testing, which will include Direct Delivery, but is different from the Direct Delivery Beta Program. Please see the wiki for instructions on how to use Marketplace on Aditi (including where to get Magic Boxes from).

Brooke Linden
Shoppers love a deal. And when it’s a deal with a deadline, it’s almost impossible to resist.

Now we’re offering a new program to help Merchants deliver great deals on Marketplace in a way that’s quicker and easier for shoppers—and who doesn’t love that? The “Dash Deal” test program will enable Merchants to attract new customers and for shoppers to score deep discounts on one selected item from the best virtual goods on the Marketplace.

Scheduled to launch in April, the “Dash Deal” test program aims to make good deals easier to find and boost visibility for our Marketplace Merchants. Marketplace Merchants interested in participating in the program should apply here.

How does the program work?
Starting in April, a single new “Dash Deal” will be selected one day of each week and promoted at a deep discount of at least 50% off and available for only 24 hours. Linden Lab will promote each Dash Deal to the general Resident population, increasing awareness of both the Merchant and Marketplace.

How will Linden Lab promote the Dash Deal program?
Linden Lab will be employing a complete marketing campaign to drive traffic to a single Dash Deal on Marketplace one time each week during the test period, including: direct email to active users, Twitter, and Facebook.

How will giving a discount help Merchants’ business?
By discounting your item for 24 hours, you will attract the attention of deal-minded shoppers who otherwise might never have noticed your store. It’s a great way to build brand recognition with new customers, giving them a chance to experience your high-quality items and encouraging some to come back for future purchases.

What are the benefits of participating in the program?
  • Marketing support from Linden Lab
  • Boost in sales for the Dash Deal item
  • Increased visibility for your Marketplace content
  • Enhanced brand recognition for your store among shoppers
Where are the program rules and requirements?
More about the criteria, rules, deadlines, and legal fine print can be found here. Keep in mind that this is a test program, so these rules are subject to change—particularly if the test is successful, and we move forward with the program in the future. We will also be soliciting feedback through a survey after the test is complete, so you will have the opportunity to share your ideas with us.

We look forward to promoting our Merchants through this test.
Brooke Linden

“Spring  Break” is the theme for our Marketplace promotions in March. If you  would like to boost traffic to your Spring Break-related items for sale  on the Marketplace, please add the keyword “beachbonanza” to your  relevant listings. We will be using embedded search on that keyword in  links in our outbound promotional channels—starting in the first week of  March. Please be sure to use the keyword with your relevant wares.

Brooke Linden

You all may have seen that, in preparation for the new Community Platform, Forums, Blogs and Answers will be in read-only mode starting Feb. 21, at 12:01 am PDT. During this time period, communication out for any urgent Marketplace updates will be occurring on my user page on the wiki, and tweeted from the @slmerchants twitter account.

Please continuet to use the following communication channels for communication to us about Marketplace:

  • JIRA: for defects and feature requests
  • Customer Service: for help with refunds, maturity and flagging  questions/issues, other Marketplace issues that may not be defects

Thank you for your patience while we work to improve our communication tools!

Brooke

Brooke Linden

Hi all,

I just wanted to let people know that the gifting updates have been released. Here is a summary of the changes:

  1. We have a new button: "Add To Cart As Gift"
  2. New Residents are giftable right away
  3. Giftee now visible in the order history

There is also a link to the Merchant's store in the order and order history now. For more information, please see the wiki page on this update.

Please let us know what you think of these changes. Happy gifting!

Brooke

Brooke Linden

Hi all,

In order to try accomodating different schedules, I'm having this week's user group (formerly called office hours) at 9am PST on Thursday, 2/3. Apologies for not getting this out be EOW last week. Friday was a bit of a busy day parsing feedback and identifying issues with the Maturity roll out.

Please submit agenda items for this week's meeting. I plan to discuss the following:

  • Maturity: I will be asking for pro-active feedback on what we can do in the future to make transitions like this a better experience for us all. I'll be starting with a list that those of us involved in the project on the Linden Lab side have come up with. We'll add suggestions/comments from you all and help that shape the practices of the Marketplace team going forward. I'd like to limit conversation on Maturity to 30 minutes maximum.
  • User Group Update: Plans for user groups.
  • Other topics?

I'll be updating the wiki shortly. I'll also be sending out an update on the Maturity thread at EOD today--just haven't had time to write it up yet.

Please try to submit agenda items by EOD Wednesday, 2/2.

Thanks!

Brooke

Adding link to invitation: http://bit.ly/g2nPaj

 

Message was edited by: Brooke Linden

Brooke Linden

Hi all,

As  many of you know, the teen grid was shut down on Friday. This week, we  will be rolling out some changes in Marketplace to ensure Residents  under 18 will not be exposed to adult content. Here is a quick summary  of what changes will be occurring.

Phase 1: 1/27 Release
On  Thursday, the Marketplace will move to the General, Moderate, and Adult  content levels already in use in the Viewer. Just prior to this release  (starting on Wednesday), we will be running a process that will add a  content level to existing items. Once the release has been completed,  you will be able to review the ratings set on your Marketplace listings  by viewing your inventory: there will be a new column “Maturity” showing  what level the item falls into. Search will now support viewing general  or moderate/adult content. Please view the updated listing guidelines (link points to the current guidelines) on Thursday for more details.

Note  that, in addition to automated process to migrate listings, it will  continue to be possible to flag listings. Please take some time after  the new guidelines are posted to review your listings and make sure they  comply. People will be able to start flagging listings based upon the  new guidelines on Thursday (though I do not expect that we will see much of this right away), so the sooner you can do this, the better!

Phase 2: by 2/28/2011
Before  the end of February, Marketplace will be updated to allow setting  maturity level preferences at a more granular level than is currently  supported, such as allowing Residents to view moderate content without  adult content included.

Why was this done in 2 steps? Timing, pure and simple. We  wanted to ensure we had the proper controls in place as soon as  possible for the teens entering the main grid. Phase 2 will provide  further refinement.

A quick update on Maturity is on the agenda for the Marketplace Office Hours on 1/26.

Regards,
Brooke

Brooke Linden

The Marketplace team is happy to announce a new function today that should help SL merchants with two important tasks:

  • ensuring the proper data is migrated from XStreetSL to the new Marketplace
  • releasing new versions of their products via a faster and easier process
Introducing the Edit Associated Object Function

The new Edit Associated Object function allows merchants to change the underlying Marketplace inventory item associated with a product listing. This was previously accomplished via a clunky workaround. The new function will help us with our final migration of product reviews and historical sales data from XStreetSL to the new Marketplace. Going forward, it provides an easier way for merchants to update existing products and release new versions of a product.

Some merchants will need to use this to be sure their data gets migrated correctly. Most Marketplace items have already had their data migrated. However, some merchants will have to manually verify that their Marketplace products are associated with the correct XStreetSL items. This applies to you if you have either:

  • manually created any products on the new Marketplace that correspond to XStreetSL products, or
  • renamed Marketplace inventory items in order to release new versions.

If so, please verify that your Marketplace products have the correct XStreetSL ID specified before Tuesday, January 4. That date will be the final migration of data from XStreetSL. After migration is complete, we will remove the XStreetSL Product ID field from each product’s Edit Item Listing page.

To use the new function, log into the Marketplace, and follow the steps below:

  • 1. Navigate to My Marketplace > Merchant Home
  • 2. Click Manage Inventory
  • 3. Click Edit for an active product listing
  • 4. Under SL Object Name, click, Edit Associated Object
  • 5. In the Change Related Inventory pop-up, search for the Marketplace inventory item you'd like to associate with the product listing, and click on it to select
  • 6. On the main Edit Item Listing page, scroll to the bottom and click Update

For more information, see our wiki:

Nelson Linden

As we continue our transition to the new SL Marketplace, we will be closing the L$ exchange on XStreetSL and moving all L$ sales and trading to the LindeX, the main L$ exchange.

The L$ exchange at XStreetSL will close on Wednesday, December 15th. All other account management and transaction history services will remain  available on the XStreetSL site through at least the first quarter of 2011.

When trading is halted on the XStreetSL exchange, any unfilled orders will be canceled, and all balances being reserved (both L$ and US$) will be  returned to Second Life accounts within 24 hours. You can view both your L$ and US$ account balances by logging in to the LindeX.

Nelson Linden

As  part of our continued efforts to provide Residents with new ways to  promote and discover products, services, and inworld businesses, we have  recently launched the SL Advertising Beta at advertise.secondlife.com and we invite you to join the program.

Second  Life Advertising is a self-service advertising system allowing advertisers to purchase targeted display ads on multiple Linden Lab web  properties such as the SL Marketplace and SL Land Auction sites. If this test is successful, then we hope to extend advertising  offerings to additional Second Life web properties. To learn more, check  out Torley’s video tutorial on the wiki, where there’s also more information about the program.

Among other things, SL Advertising features include the following:

  • Display banner ads evenly over the time period you select
  • Target ads to specific SL Marketplace product categories

To join the program, just go to the SL Advertising Beta site and click on the “Get Started Now” button. Please send us all of your feedback, requests, or suggestions to sladsbeta@lindenlab.com. And if you're on Twitter, please use the #slmarketplace hashtag.

×
×
  • Create New...