Accounts overview

Started ‎02-24-2011 by
Modified ‎02-07-2012 by

Accounts overview

This article describes the three different types of Second Life accounts. Manage your Second Life account on the web at https://secondlife.com/my/account/.

Account types

There are three types of Second Life accounts: basic, premium, and Concierge.

Basic

A basic account is completely free. With a basic account you can:

  • Own estates or Private Regions.
  • Rent land anywhere, depending on the landowner's renting preferences.
  • Have a covenant agreement on Private Regions or estates owned by other Residents.
  • Submit support cases for a limited set of problems.

However, with a basic account you cannot:

  • Own land on the mainland.
  • Access live chat.

One person can have multiple free basic accounts, subject to the alt account policy.

Premium

A premium account requires a  monthly fee.  

With a premium membership you can:

For more information, see Premium membership.

Signup bonus

When you register a premium account, you receive a one-time signup bonus of L$1000 in approximately 45 days.

Concierge

Any account that owns an estate, pays for an estate, or pays tier for more than half a region's worth of mainland parcels qualifies as a Concierge account.

With a Concierge account, you also have access to a special live chat area and phone number through the support portal

It is possible to have a basic account and still qualify for Concierge service.  Basic account holders can own estates and Private Regions, the setup and monthly costs for which are billed separately from land on the mainland (which can be owned only by premium and Congierge account holders). A basic account that satisfies the requirements for Concierge service described above qualifies as a Concierge-level Resident.

Extended support

Linden Lab offers extended support at no additional charge to Concierge Residents with monthly Private Region maintenance fees of $5000 and over. Those who qualify will be added automatically to extended support. If you transfer or abandon regions and are no longer billed the minimum monthly amount, you will be removed automatically from extended support. In addition to existing Concierge benefits, extended support membership includes:

  • Accelerated ticket response — 24 hour response and average 48 hour resolution for most issues.
  • Discounted island (Private Region) rental.

As always, you can contact Linden Lab by opening a support case; with a premium account, you can use live chat from the Support Portal.

Scripted agent status

If you own a Second Life account that is primarily operated by a scripted agent, or "bot," you must identify it as a bot by setting its status on your Second Life Account page.

By identifying bots, you help us provide you with more accurate account statistics and inworld search results. For more information about bots and scripted agent status, see:

Inactive or canceled accounts

As long as you're in good standing with Linden Lab (not delinquent with billing or otherwise in violation of the Community Standards and Terms of Service) your Second Life account can remain inactive indefinitely. This means that your avatar and inventory will continue to be stored on the Second Life servers.


Canceling an account

If you're thinking about canceling your premium account, consider leaving it active with a basic membership, which costs nothing to maintain. If at some point in the future you should choose to revisit Second Life, your avatar and your inventory will be here waiting for you.

If you do decide to cancel your account:

  1. Log in to the Second Life website with your Second Life username and password.
  2. Go to the Cancel Account page.
  3. Click the Cancel Account button at the bottom of the page.

Your account will remain open until your billing review date, as account maintenance fees are paid in advance.

Re-activating a canceled account

If you have cancelled your account, you may be able to restore it, depending on how long ago it was cancelled. There is a US$9.95 reactivation fee for restoring an account.

Warning: Even if your account is restored, the associated inventory, land, and Linden dollar balance may be unrecoverable.

To start the process:

  1. Open a support case.
  2. Under What type of problem are you having? choose Account Issue.
  3. Choose Reactivate an old account.
  4. Enter the required information
  5. Click Submit.



Comments
by Senior Helper on ‎04-17-2011 12:58 AM

The paragraph about "Can I uncancel an account?" is totally oudated.l The ticket types changed long ago. See http://wiki.secondlife.com/wiki/Support_Tickets_Types

by Community Manager on ‎04-18-2011 04:43 PM

Thanks, I rewrote that section.

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