My card was charged, but my premium upgrade doesn't seem to have gone through.

[Violet Patrucci]

I upgraded, but it still says I have the basic membership. I checked my bank account, and I was charged... and my transactions history on my account page shows that I was charged, and paid, but my account hasn't been updated. Does this take a while, normally, or did something go wrong? Is there an email address I can send a question to? 

[Rolig Loon]

The upgrade should show immediately.  Check on your dashboard at secondlife.com >>> Account.  If it's not showing there, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

[Lindal Kidd]

Before you call Billing, per Rolig's excellent advice, try refreshing the page in your web browser first, or sign out and then sign in again.