What to do when you don't get what you pay for?

[BLUExANGEL]

Hi. Last week I bought a skin from a popular store. First I tried on the demo, was happy with the look, and purchased the full version. The problem is that I bought the identical item as the demo and got a different skin. The file names are identical except one says demo. I contacted the store vendor 3 times. First was by instant message, then a notecard 2 days later, then another notecard with the photo at the bottom of this page added. I have not got any reply back at all from the store owner and need to know if there's anything more I can do to try to just get what I paid for?

 

 



 

[purrrkitten]

The one on the right is certainly a "bronze" skin tone.

[Syo Emerald]

Nope, nothing you can do.

[Kelli May]

The next thing left to do is to wait. The merchant might just be away for a few weeks, so give them a chance. Some are here day-to-day, others rarely show up, and a few have left SL entirely. If a notecard and IM don't raise a reply in a few weeks, you might never get a replacement or refund.

Note that receiving the wrong skin tone could be a genuine mistake that they're happy to fix once they get back. If not, and it turns out to be deliberate miss-selling or an absentee merchant, there's really not much you can do beyond leaving a harsh review.

[BLUExANGEL]

OK. Thank you. I think I'll just let it go. It could have been worse as I only spent L$699 which is kind of a lot for me but not nearly as much as the average decent skin cost.  Thank you everyone for taking your time to answer.

[Carolyn Zapedzki]

Did you try both the demo and the skin on using the same windlight setting?, that's often why we don't always seem to get the same look as we see in the pics advertising the skin.