Second Life cannot be accessed from this computer, did everything, resetting uninstalling, the nine.

[Case Hammerthall]

I am at witts end

running new windows 7 so maybe update

was logged out over night, couldn't log in in the morning, account is clear

reset everything, restore point done, uninstalled properly, reinstalled, still no good

customer service is puzzled

so am I, and I'm getting frustrated. Is there any reason why my pc would suddenly stop letting me use second life.

Tried all clients, including third party

 

 

Added: Other computers on same ip can log in. Customer Service says account is clear and they see no reason why this should be happening. Sent help ticket, trying to get live support to respond... still at witts end. Thanks for the read

 

[Nyll Bergbahn]

If you are not banned and Support has confirmed this, did your reset include resetting your modem/router. If not, unplug these for a few minutes then reconnect.

It's rare but possible that a banned IP address cycled over to you so hopefully this will reset it.

[Peewee Musytari]

Your computer has been blocked by LL, probably by mistake if you didn`t get an email saying it was deliberate.

If you are a Premium member, speak to LiveChat. https://support.secondlife.com/start-chat/

Unfortuantely if you are a Basic member, its pot luck trying to get help, try calling Billing, emailing support and submitting a ticket and hopefully one will get a result.

https://support.secondlife.com/create-case/

support@secondlife.com

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

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* Support is in English Only

[Case Hammerthall]

did all of that, thank you though

[Case Hammerthall]

yeah, unplugged the network and modem and router and everything for four hours... after a few shorter interval tries

I do have a satalite connection. Maybe it takes longer.

Thing is I can log on from other computers, so it can't be an ip ban, cause other pcs are able to log on the same network.

[Case Hammerthall]

still unresolved, please keep answering, thank you all for your time