Problem in the voice Please help me !!!!!

[SAUD Alderton]

Since5-6 days the voice inworld has been disconected in most region for most ppl inworld but some ppl have voice but most don't have we tried different viewers and also we tried to restart our pcs and our internet cables or modems and still until now no voice.we don't know if it is a technical problem or a country cables of internet problem.So we need to know what is it exactly.

[Rolig Loon]

If you look through the posts here in Answers for the past few days, you will find several reports like yours.  As far as I can tell, they are mostly reports from people in countries in the Middle East.  That suggests to me that your country's Internet or security services may be blocking voice. I can only speculate about whether that is accidental or intentional.

[KarenMichelle Lane]

Rolig is correct in regards to many known issues using Vivox Voice Services.

A general test to perform is whether well known global DNS server clusters can access www.vivox.com.

Using this utility - https://www.nexcess.net/resources/tools/global-dns-checker/?h=www.vivox.com&t=A

It is clear that the access to Virox in general is working globally.

However, various individual ISPs may be interfering with the UDP & TCP traffic flowing to and from the server farms. I tested Vivox from here in the USA and using the Resource Monitor found that I was assigned to and being serviced by the ser5ba.vivox.com voice server. It worked for me correctly.

My SLVoice was using services on port 6168 from an IP address in New York [66.151.237.123] and from Vivox Server [ser5ba.vivox.com] located in places unknown since the 3rd level domain name does not respond to pings, which is probably smart for a voice packet server.

You may be able to use the Windows Resource Monitor to see where your voice service packets are being sent and where the Received Traffic, specifically remains Zero.

You may want to download this Release Canadate of the Classic SL Viewer

http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Release/3.8.7.307744

It specifically addresses the following in-world Voice Issues:

 

Release Notes   This corrects a number of Voice quality and connection issues on both Windows and the Mac. If you are having any difficulties with voice, please try this viewer and let us know if this does not help by filing a Jira. Be sure to include the version number for this viewer in your report (because any voice issues that don't will just be asked to try this viewer).

Resolved Issues   MAINT-4477 SLVoice process continues after logout MAINT-4600 Some Residents using Voice Server Version: Vivox 4.6.0009.20030 have constant problems with voice breaking up and voice quality. This does not reproduce on the previous voice versions 4.5.0009.1786 or 3.2.0002.104265 MAINT-4911 After teleporting from Region A to Region B, voice sometimes stays connected to local voice chat on Region A until you relog MAINT-5049 Avatar Loses the Voice Dot MAINT-5050 Buddy and Group WARNING in Secondlife.log MAINT-5051 VivoxProtocolParser WARNING messages in logs MAINT-5053 The Sound and Media Setting Panel Does Work as Expected for Voice Device Tunning MAINT-5061 Voice calls unavailable in viewer 3.7.27.300324 MAINT-5190 [Vivox 4.6.0017.21209] SLVoice crash on USB device change STORM-2109 Avatar Does not leave previous area voice during a race condition VOICE-2 VIVOX acting up