Cully Andel
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Posts posted by Cully Andel
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I can't run SL viewer or new firestorm. I've been told it's a graphics card issue.
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ty 16. That explains where they're all hiding
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Thank you Theresa for an answer I can understand. So still 6 days to go. at least.
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one question. Has the problem been solved? Because if it should have been, it doens't look like it has been.
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First off what time is the meeting? Where are we notified? Most of these things are not available to Europeans.
2nd you give the impression that Linden Labs only have programmers working for them. That in itself is wrong. It is not at all unreasonable to expect a company you pay money to every month to tell you what is going on. They actually employ people to do this. GOOD CUSTOMER SERVICE has nothing whatsoever to do with being in this nanny state. It is every customer's right to expect a company to communicate when there is a problem. And it says it all that the information is tucked away and hard to find. It should be right here - where we can all see it.Perhaps a link to help those of us who can't be bothereed to go looking - or should that be don't know where to start and actually have other things to do with our time than waste trying to find it.
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Nalates - do you know if they find they have solved the problem will it be rolled out imemdiately or will we all have to wait another week?
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I'm not a huge gamer (SL and one other game), but I do know what Steam is. My only instinct with this it to put my feet up, get the popcorn, sit back and watch the fun. Let's face it, the way SL runs at the moment, adding all these potential thousands of players from steam will be a great laugh. We already have lag, tp crashes and numerous other problems. Suddenly adding all these players will just make the whole thing worse, and I'm guessing the steam players will soon get word around to avoid SL.
I saw mention (I think it was 16) in this thread that LL are now making other games. Where do I find information on this? It would explain why SL's the way it is.
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Gorgonzola now half sold but great piece right on Linden road still for sale for just 20000L
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Lindens speaking behind closed doors to a handful of people does not mean they're talking. Lindens are not here, on the forum, where people are asking questions. If they want to keep their customers happy, they should be HERE telling them what's happening.
I dont recall anyone saying anywhere that this is a deliberate act by Linden labs, and to say anyone has is just adding fuel. The fact is that if a company makes a mistake it's all to easy to hide behind the TOS, much harder to stand up and admit it and try to make recompense - and here's the crux of the matter - to keep customers happy.. Unhappy customers do not stay. How many times have manufacturers recalled something because they made a mistake? Result - happy customers who trust that company. On the one hand, Lindens are admitting a mistake. That's fine. No problem. Then they're not telling people publicly what's going on. Distrust creeps in. And finally they refuse to offer their fee paying customers who cannot log in for 2-3 weeks any form of recompense whatsoever. (Though we may be pleasantly surprised) Instead it;s 'read the TOS or leave' from other people. Doesn't say much to how they value their customers, And this is just common sense.I run my own business. If i make a mistake and don't work with my customers to reach a satisfactory conclusion, I lose that customer. That customer knows other potential customers, who know others, and so it goes on. Keeping just one customer happy can have an enormous benefit for a business. Not informing any of your customers can have an enormously detrimental effect. It's just simple customer service.
And please, I still don't understand because no one who mentions this has actually answered this question. Why would someone who uses the internet regularly for the same things on a daily basis, suddenly think they have to check their bandwidth daily? A couple of years ago I had no problems. Then i got an email from my isp (Yes SL did something then too) and i increased my allowance to accommodate the changes. This is a one off, but it is having RL implications for people and I'm sorry, but the TOS should never affect what people do on the internet outside of SL, and this bug is doing just that. The excess bandwidth was so fast and so high that it's really not fair to blame anyone for not having the chance to check, and for the most part it's been noticed because people actually have checked. Thing is, you wouldn't normally expect this amount of usage, so why suddenly decide to check? It's a bug. It's a one off after all.Officially we still have no date. Officially we still have no announcement that a solution has been found. Officially we have a problem which no one knows is being handled. You can attack the users all you like, but the fact is LL made a mistake (Yes a mistake) but they do not seem to be considering the effect it's having on its customers, and its fee paying customers as well, and they are the ones likely to suffer, not the customers. As you say, everyone has the right to walk away. You think after this, they wo'nt? And you think it won't adversely affect what other customers think?
I play on a different game. It was in beta so there were lots of crashes and days where people couldn' log in. The developers could have said, 'Hey. It's beta you knew this. get over it.' But instead they offered in world compensation to everyone affected. It cost very little to them financially, but it got them a massive boost in customer satisfaction which led to fee paying customers down the road. Sticking to your TOS is wonderful, but it's a high price to pay sometimes for losing customers. -
Several parcels for sale
Inca (ADULT) 512sq m - just 6250L
http://slurl.com/secondlife/Inca/50/152/21
Keranio (ADULT) 1600 sq m just 8000L
http://slurl.com/secondlife/Keranio/15/151/66
Charleville 2048sqm, right on Linden Sea - just 15000L
http://slurl.com/secondlife/Charleville/175/215/22
Pumori 16384sq m, right on a beautiful lake, just 25000L
http://slurl.com/secondlife/Pumori/84/183/25
Pumori 800 sq m - just 1500L
http://slurl.com/secondlife/Pumori/227/178/33
Quat 2624sq m - just 3500K
http://slurl.com/secondlife/Quat/96/188/23
Quat 512sq m - just 1000L
http://slurl.com/secondlife/Quat/225/141/2
Gorgonzola. 20464 sq m, on Linden road and over looking the sea, just 40000L
http://slurl.com/secondlife/Gorgonzola/174/81/59
Reasonable offers considered. Im Cully Andel in World
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why would anyone who does the same thing every day need to monitor usage everyday? Most people will wait till they get the bill once a month or get an email from their isp.
Still doesn't change the fact that LL have admitted there's a problem
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Yes me. I can send tickets in any viewer but I can't ac tually view mine in IE. Have to use Firefox or Chrome to view them.
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CD - look up Coolviewer. Works a treat on my laptop
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I dont event know what 'entitlement generation' means but at 48 I'm pretty sure I'm not part of it
It's a shame the lindens aren't her for this one, it really is. One, simple comment, one, simple action, is all it needed. Instead we are now the first of possibly many who will be looking to leave. Rodvik promised us better customer service (wherever he is). good customer service starts from the top down unfortunately.An yes, Ayesha, we'll all be long gone by the time they realise that one. Such a shame.
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I had thought that but copies of bills can be provided, and let's face it, if LL were really serious about this, they wouldnt put themselves in the position that this would even be an issue. Most people, even when totally pee'd off, are a lot happier when they simply know what's happening - which is the whole point of this thread. No one knows because LL are not speaking.
I'm lucky in that I have unlimited, really unlimited, but I know people affected and I'm keen to find out what Lindens say about this.
/me listen to tumbleweeds................... -
Excellent post - and for me they have an obligation of some sort to recognise that this is keeping fee paying customers out of SL, and some sort of financial compensation for those users might be in order (ie refund of tier or something along those lines)
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Ayesha - I'm also guessing that given this seems quite recent, a lot of people may not be aware of it until their monthly bill comes in. Then I'd expect the you know what to hit the you know what big time
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Just to reply to the reason why people may not be following Jira's - I did see an announcement somewehre suggesting Jira's never get looked at, and lets be fair - how many Jira's get left and not actioned? Seems little point in following them or voting for them when you have no confidence in them.
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Very definitely an LL problem - too many people on the forums here are mentioning it and Jira's are in place.
and a very serious problem too which needs urgent attention if LL wants to actually keep fee paying customers - end of the month just isn't good enough
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They think they have found the problem. The fix is likely to go into one of the release channels next Wednesday (8/22). If things go well it will roll to the main grid 8/29.
Responsibility... well read the ToS...
'Think'? 'likely'? 'If'? Nothing very encouraging there I'm afraid. 'Have' and 'will' would be better and almost 2 weeks off the grid for a lot- more if it turns out that they haven't found a solution.
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Join the real world. People noticed this problem because they DID check their usage. Is it really up to them that they cannot now log on to the grid, a grid which many of them actually PAY LL to be on, because they simply cannot afford to find an extra £100 plus for a month? To think this problem is in any way shape or form the fault of the user is utterly beyond belief!
Many users have used SL for many years. Yes, bandwidth has increased, but this is more than just a little increase. This has RL financial impliations well outside of TOS and if LL don't take it seriously it will have and RL effect on their income too. If premiujm members and tier members simply cannot afford to log on because of excessive bandwidth, then they simmply have no reason to pay for the service.
I have an unlimited monthly account, so this doesn't directly affect me. It does, however, affect my bf, who would have had a very sudden £200 bill had he not realised, As it is he is now payin a 3 figure tier for the privilege of not being able to log on until next month. Please explain how/ why this is in any way his fault?It's very easy to put things in Tos to try to cover up mistakes. But mistakes like this are not accepable by any stretch of the imagination. Not testing a system prior to testing, and costing your users money is out of order. I'm refraining from saying what i really think because I'm quite sure it would get my post removed
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When something is introduced that stops someone being able to log on to Second Life because an update has caused them to use their montly allowance in just 3-4 days, then it needs to be addressed. Or will all those people stopping off the grid right now until this is sorted be fully reimbursed for their membership and tier which they cannot use?
I rather suspect the answer to that is no, of course not, but unless this is resolved asap then more people will be forced to leave. It might only be 'on' Magnum sims, but it certainly affects all bar private islands. And if you pay a tier for mainland, that's where you want to be able to go.
More info on this please - it's not really enough to say 'it's being looked at'. -
Be nice for once if LL actually thoroughly tested these updates before rolling them out. And yes you can 'avoid' the problem by only visiting private islands, but when you pay a hefty tier for mainland, why should you have to?
Be nice if Maestro or anyother linden made it known somewhere what they're doing. -
Does'nt really solve the issue though - just avoid Magnum sims. This shouldn't be happening full stop. We can't all afford private islands and given that a vast amount of mainland is on magnum, it's pretty hard to avoid.
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Deploys for the week of 2012-08-20
in Second Life Server
Posted
So you go to a pizza place. Eat a pizza, Get food poisoning. Have hospital bills to pay. I take it if the pizza company just didn't reply to you, you'd feel great about eating there again?
Get real cincia and less off the comments about 'demanding' 'nanny state' and the rest of the nonsense.
Every paying customer of every organisation anywhere in the world has the righ to a certain level of information. Not all of it, but enough to be informed and feel their custom is valued.
You can attack people all you like for asking to know whats going on. Bottom line - if the customers aren't informed that means unhappy customers, That means they leave and the people who suffer - well guess what. It's the company because they lose revenue. Seriously It's in their own interest to communicate. Stop making out it isn't.