Lexie Linden

What are these triangles and how can I make them go away?

Sometimes a swim bracelet, dance bracelet, or other such object can produce unwanted animations or errors. If you are wearing the object, detach it from your avatar. To detach an object: There are a few ways you can detach objects from your avatar. From the viewer menu, select Edit > Detach Object and select the object from the drop-down list. Open your Inventory window then type (worn in the search bar. Locate the object, right click on it and select detach. From your avatar, right click on the worn object and select detach. If the object is rezzed inworld and it is still animating your avatar: If you have dropped an object on the ground which is animating your avatar, follow these steps to stop the animation: 1. Locate the rezzed object. 2. Right-click on it and select Take. 3. Locate the object in your inventory, right-click on it and select Wear. 4. Detach the object. A simple wear-and-detach can often "reset" unexpected scripting problems in attachments.

Information for optimizing the performance of Second Life during a large event. Please give Second Life as much advance warning as possible if you are planning a large event. Please provide date, expected attendance, location, name of event, event sponsor and event manager. The maximum number of avatars on a Region can be set to 100, but best practice is to limit each Region to 50. A 4-corners strategy (to get about 200 avatars) has drawbacks, since across-boundary info exchange and drawing will affect performance. There is no load balancing logic in Second Life nor in the Registration API. You will have to provide this manually or through scripting. We highly recommend you test this in advance of the event. Remember to plan for crowd control. It's your responsibility to plan for support for your events, and you should not count on liaisons and our community group to do this. You also should plan for technical support to assist residents who might have problems at your event. Groups may be an effective way to manage residents and creates potential for long-term interaction with your audience. You may be able to use the Registration API to land residents in your own custom orientation area to give them the specific skills and information they need for your event. Remember, it's hard for people to find their way to an event if they're brand new to Second Life. Plus they'll be sidetracked by making and learning to move their avatar. Linden Lab recommends considering a multiple-locations strategy for large events. This requires considering how to allocate avatars to the locations manually, via scripting, or by distributing different arrival locations. For broadest distribution, you can consider publishing your URL so that any club or individual in Second Life can use your feed; this obviously gets widest exposure but may not allow you to track attendance. Large and small audiences are different social experiences, and your event may be a better experience for residents as a series of small venues. If this is your first event, you may want to work with a developer or someone who has already had experience managing large events.

I need help with my unusually restrictive firewall.

How can I make things faster?

How can I find an item that is missing from my inventory Library?

I need help to make my dual core computer perform better with SL.

There's a possibility that the region you're attempting to log into in Second Life is down for a few minutes (it might be restarting). If Second Life just crashed or you were disconnected, it's possible you're attempting to log in from a bad location. Try changing your login location and log in again. If you're running a firewall or firewall/internet security software, it may have a security warning in the background that's interrupting Second Life's login process. You may have to reconfigure or disable this third-party software to use Second Life. If you're using wireless networking, you may want to try a wired connection. During periods of high activity, the login process may pause during Connecting to Region. In this case, wait for Second Life to return to the Login screen, or display an error message. You might also try uninstalling Second Life, then installing it again from http://secondlife.com/download, to remove any temporary files that might affect the login process.

Rebaking your avatar's textures is a workaround to resolve common problems with your avatar's appearance, including parts from the Second Life user interface or even other programs appearing on your avatar's body and clothes. Other times, your avatar may be covered in glitchy stripes, appear totally black, and soforth. These defects are visible to other people, and rebaking is a good first step on the troubleshooting path. 1. First, open the unsupported Advanced menu, which has lots of useful but technical features we can't guarantee to function — yet rebaking has been beneficial for many Residents so far. 2. Select Advanced > Character > Rebake Textures. Wait a few seconds and see if that makes a difference. Rebaking can't compensate for more serious faults, such as a graphics card failure. In some cases, there may be a bug which should be reported on the Issue Tracker.

If you're using Second Life from an older computer, you may find yourself dissatisfied with your viewer's framerate. Here are a few quick tips to try to boost Second Life's performance on slower computers: 1. Try turning down your graphics settings from Edit > Preferences > Graphics tab. In particular, try checking Avatar Impostors and sliding the Avatar Mesh slider to its minimum setting. This will make it a lot easier for Second Life to draw avatars around you, at the cost of some visual quality. 2. Try turning off "classic clouds" in your Advanced Sky Editor. Classic clouds can detract from your performance in some cases. You can get to the Advanced Sky Editor by selecting World > Environment Settings > Environment Editor Then press the Advanced Sky button in the Environment Editor window. In Advanced Sky Settings, choose the Clouds tab, then un-check the Classic Clouds checkbox. 3. Try turning off Particles by selecting View > Beacons > Hide Particles. A large number of particles on your screen can significantly slow down your Second Life experience. 4. Try disabling View > Property Lines and View > Land Owners. These features use rendering power that could otherwise be used to help the Second Life viewer run more smoothly.

I lost some items. They might be on my land somewhere?  How can I find them?

If Second Life crashes during the loading process, you may be using an uncommon combination of settings that were unable to be tested during our quality assurance process. This problem is more common in First Look and Release Candidate viewers. To restore your default settings without reinstalling Second Life, move all of your existing settings files to a different, temporary directory. Next time Second Life starts, it will create a new, default set of settings files. If restoring your default settings fixes your problem, please file a bug report in the Public Issue Tracker and attach your original settings files (the ones you saved in a temporary directory) so we can analyze them and solve the problem for future Residents. If this still doesn't solve your problem, some bad cache files might be causing the crash logger itself to crash. Try clearing out your cache files, uninstalling Second Life, and reinstalling.

There are many ways for your avatar to start dancing. Depending on how you got started, one of these solutions should help you stop: If you have animation windows open, closing them will stop those dances. If you started dancing after clicking a dance machine, clicking it again should usually stop you. If you are in a social environment like a crowded club, try asking one of your fellow patrons for help. Some dance machines work differently than others, and the regular visitors around you may be familiar with the one you're using. As a last resort, you can fly or teleport far away and restart Second Life.

I cannot log into SL after I get the system message that says ..System is logging you out right now.  It makes me wait.  Why?

I would like to use voice but I need to be behind a firewall.  Can someone tell me if that is possible?

I would like to know more about crash logs.  Can anyone help me?

Hardware firewalls need to allow access on certain network ports. Second Life needs to connect to ports 443/TCP, 12035/UDP, 12036/UDP, 12043/TCP, and 13000-13050/UDP. You should configure your firewall to allow outbound traffic on those ports, and related inbound traffic. You'll need to consult your firewall's documentation, or the manufacturer's website, for instructions on how to make these changes to your firewall. As of Version 1.13.2, released Jan. 10th, 2007, you need to enable UDP/TCP in order to access Second Life. Cisco If your hardware firewall is a Cisco router/switch that uses reflexive access lists (IOS 11.0 or later), add these lines to your outbound access list: permit tcp any any eq 443 permit udp any any eq 12035 reflect outbound-SL permit udp any any eq 12036 reflect outbound-SL permit udp any any range 13000 13050 reflect outbound-SL Then, on your inbound access list, add: permit tcp any any established evaluate outbound-SL Then, apply these access lists. SL should now be able to communicate through this router. Linux Killerwall If your hardware firewall is a Linux box that uses Killerwall, add these lines to your /etc/killerwall.acl: IN IFACE <your lan interface> FROM 0.0.0.0/0 TO 0.0.0.0/0 tcp TOPORT 443 ACCEPT IN IFACE <your lan interface> FROM 0.0.0.0/0 TO 0.0.0.0/0 udp TOPORT 12035 ACCEPT IN IFACE <your lan interface> FROM 0.0.0.0/0 TO 0.0.0.0/0 udp TOPORT 12036 ACCEPT IN IFACE <your lan interface> FROM 0.0.0.0/0 TO 0.0.0.0/0 udp TOPORT 13000-13050 ACCEPT Then, restart Killerwall. Killerwall automatically tracks related reply packets, so SL should now work correctly. Linux Firewall If your hardware firewall is a Linux box that uses IPF (Linux Firewall) pass out quick on rl0 proto tcp from any to any port = 443 flags S keep state pass out quick on rl0 proto udp from any to any port = 12035 pass out quick on rl0 proto udp from any to any port = 12036 pass out quick on rl0 proto tcp from any to any port = 12043 flags S keep state pass out quick on rl0 proto udp from any to any port 12999 <> 13051 pass in quick on rl0 proto tcp from any to any port = 443 flags S keep state pass in quick on rl0 proto udp from any to any port = 12035 pass in quick on rl0 proto udp from any to any port = 12036 pass in quick on rl0 proto udp from any to any port 12999 <> 13051

Maturity Settings It is possible the land you are trying to access has a maturity rating other than the rating set in your own Preferences. If you are unable to change the maturity rating in your Preferences to a similar rating set on the land you are trying to access, please search: How to become verified as an Adult for information about account verification, and Maturity ratings: an overview for general information. It is necessary to have the latest Viewer 1.23 or higher to access Adult settings. Download the latest Viewer. Tip: If you are not sure of the Region maturity rating for the land you are trying to access, open the World Map by clicking the Map button on your Viewer task bar. Search for the Region. Hold your cursor over the Region on the map to see the maturity rating. Take Off Attachments An attachment you're wearing might be preventing you from teleporting successfully. 1. Right-click your avatar. 2. Select Take Off from the pie menu. 3. Select Detach All. 4. Try to teleport to your destination. Teleport to Mainland Sometimes, it can help to try teleporting to your intended spot from a different destination. 1. Click Map. 2. Type in "Pooley". 3. Click Search. 4. Select Pooley from the list. 5. Click Teleport. 6. After you arrive at Pooley, try to teleport to your destination. Fly Up, then Teleport Your current location may be preventing you from teleporting successfully. 1. Fly to an altitude of 200 meters. 2. Try to teleport to your destination. Unusually restrictive firewalls block teleporting If your firewall is blocking outbound TCP port 12043, then teleporting, viewing the World Map, crossing regions, and related activities won't work. See this article for more details. Turn Down Maximum Bandwidth Bandwidth settings might be responsible for an unsuccessful teleport. 1. Select Edit > Preferences. 2. Click the Network tab. 3. Turn down your Maximum Bandwidth setting. If your Maximum Bandwidth is "1500" kbps, try setting it to "500" kbps. 4. Try to teleport to your destination. Show Start Location on Login Screen You could try setting up Second Life such that you'll appear at your destination on your next login. 1. Select Edit > Preferences. 2. Click the General tab. 3. Select the Show Start Location on Login Screen option. 4. Exit Second Life. 5. Before you click Log In, type in the name of your destination region. For example: Pooley Check for Network Lag It might be that your connection is too slow. Please search: How do I check for packet loss (network lag)? in order to find out.

Whats the best way I can find out if I am having packet loss?

To see the performance of your region you'll want to check the region's Frames Per Second (FPS). To do this you can use the Statistics Bar. While standing on your land, select View > Statistics Bar. Note: Sim stands for "simulator" and is another name for "region." To interpret the Sim FPS performance of your region: 45 FPS: The highest possible value. No action necessary. 35 - 44 FPS: This is quite good; you don't need to tune if it never goes below 35 FPS. 10 - 35 FPS: This is slow, and should be noticeable. Adjustment is needed to improve your region's performance. 0 - 10 FPS: This is pretty much terrible. You may have trouble moving or performing simple tasks. See above. If your performance of your region is consistently over 35 FPS at its busiest time, you can stop reading here. Fortunately, most regions are above 35 FPS most of the time. For example, during the month of October 2007, all the Second Life regions were below 35 FPS an average of less than 2% of the time. The Main Agents line shows the number of agents (avatars) currently in your region. The Child Agents line displays the number of avatars outside your region that can see into it, which can also slow your region down if it's a significant number. To see more detail on what's slowing down your region, expand the Statistics Bar by clicking on the Time (ms) line; additional region statistics will appear. The Total Frame Time displays the number of milliseconds needed (ms) to display a single frame. Total Frame Time greater than 22.2 ms means your Sim FPS will be below 45 FPS. There are a number of steps that you can take to improve your region's performance. The number of avatars in a region is the most common cause and usually the biggest contributor to low region FPS. This number has often been increased above the default setting of 40, resulting in lower region performance. Lowering the number of avatars in your region can usually increase your region's FPS. This can be done in the Region tab of the Region/Estate window ; adjust the Agent Limit field to specify the number of avatars allowed in your region at any one time. The default Agent Limit setting is 40. As an estate owner, you can adjust this setting. We recommend looking at the Agent Time in the Statistics Bar to see how well your region is performing during your busiest time. Keeping your Agent Time below 9ms during its busiest time is a good idea. Remove Top Scripts Inefficient or very busy scripts in your region can slow it down. In the Statistics Bar, the Script Time line shows how many milliseconds each of the scripts in your region is taking to run. If this value is over 5 milliseconds, then it may be worth checking to see if it can be reduced. To see which scripts are the busiest in your region, open the Debug tab in your Region/Estate window and click Get Top Scripts, which will open the Top Scripts window. Clicking twice on the Time column heading sorts the busiest scripts at the top.Since this list is based on a small slice of time, it's a good idea to click Refresh a few times to get a more accurate picture. Selecting a line and clicking Show Beacon activates a beacon inworld highlighting the object running the selected script. Once you know which scripts are consuming your region's resources, you can remove, replace or optimize them. Also, note that reducing the total number of scripts in your region can improve performance. Examples of problematic scripts include: Scripts that are constantly active without sleeping; for example: Sensor scripts with less than a few-second sleep interval. Temp-rezzer scripts that allow a slightly larger number of prims at the expense of region performance. Remove Top Colliders Physical objects can potentially slow your region down. Specifically, physical objects that are often moving and collide with each other can contribute significantly to the time your region takes to perform the physics calculations. In the Statistics Bar, the Sim Time (Physics) line shows how many milliseconds your physics calculations are taking. If this value is over 4 milliseconds, then it may be worth check to see if this can be reduced. To see which colliders are the most active, open the Debug tab in your Region/Estate window and click Get Top Colliders, which will open the Top Colliders window. Clicking twice on the Time column heading sorts the most active colliders at the top. Since the top colliders list is based on a small time slice, it's a good idea to click Refresh a few times to get a more accurate picture. Selecting a line and clicking Show Beacon will activate a beacon inworld highlighting the selected object. Once you know which objects are your top colliders, you can remove, replace or optimize them. Also note that lowering the total number of moving objects in your region can improve performance. Remove Large Textures Excessive use of large textures can slow down a region. In general, it's a good idea to avoid using textures greater than 512x512 pixels. In the Statistics Bar, the Images Time line tells you how many milliseconds the handling of your region's images is taking. If this value is over 2 milliseconds, it may be worth checking to see if it can be reduced: When a person's avatar views a large image or numerous smaller images for the first time since entering the region, they'll automatically download the image to their Second Life viewer. If a number of avatars are doing this simultaneously, a significant load is created on your region, slowing down its FPS. If you can't remove these large textures, the following strategies might be useful for increasing your region's performance: Reducing the number of unique textures Reducing the size of textures Reducing the resolution of textures Optimize Scripted Texture-Changing Objects Scripted objects that change textures can also slow down a region. Each time a new texture is displayed, it must be downloaded to each avatar looking at the object. If you can't remove these objects, then reducing the number and size of unique textures in these objects can increase your region's performance. Reduce the Number of Prims Used Reducing the number of prims your region uses will increase your region's performance. Regions are currently limited to 15,000 prims, but if you stay significantly below this number, your region performs noticeably better. Reduce Number of Objects Large numbers of objects will slow your region down, especially if they're of any of the following types: Moving Rotating Scripted Shape-changing sculpties Reduce Visitor Attachments While this is harder to do, some regions have seen improvement by having visitors remove attachments, especially high-prim or heavily scripted ones. Region Optimizations for Improved Viewer Performance The following region items can slow down viewer performance: Big prims greater than 10 m x 10 m can slow down viewer FPS. These kind of objects cannot be created under normal circumstances. Large or numerous textures, when an avatar first comes within sight of them Overuse of sculpted prims, twisted tori, and other geometrically complex objects. Particle effects (which includes bling and poofers). Keep in mind some of your visitors may have slow graphics cards or PCs too.

Software firewalls should list Second Life as a "trusted" program. We highly recommend turning on any notification for blocked network activity. You should frequently monitor your software firewall settings, as some versions change their own settings in an attempt to provide tighter security. You need to consult the documentation for your software, or go to the manufacturer's website for details on how to configure your internet security software. Linden Lab cannot provide support for third-party software. Don't forget the built-in Windows Firewall; certain system updates may cause the Windows Firewall to re-enable itself. You can find the Windows Firewall in the Control Panel, under Security Center. Warning: If you're using wireless networking, it may not provide a stable and fast enough connection for Second Life. Norton Internet Security / Norton Firewall: 1. Start Norton Internet Security or Norton Personal Firewall. 2. In the main program window, click Personal Firewall. 3. Click Configure. The Personal Firewall configuration dialog box appears. 4. On the Programs tab, the Manual Program Control list contains a list of programs. 5. Click on the rule(s) for Second Life. 6. Click Remove. 7. Click OK to confirm the removal. 8. Click Add and manually navigate to C:Program FilesSecondLifeSecondlife.exe Something else that might prove helpful: Turn off Internet Worm Protection. Link to Symantec for Norton product configuration McAfee Personal Firewall: 1. Open the Personal Firewall and navigate to Internet Applications. 2. Click on any listing(s) for Second Life and choose Delete Application Rule on the lower right. 3. Click on New Allowed Application underneath the program list, and navigate to C:Program FilesSecondLifeSecondlife.exe Additional helpful settings: Turn off Smart Recommendations. Turn on Show Red and Green Alerts, or Show All Alerts. Set the Security Level to Standard or lower. ZoneAlarm: 1. In the Programs panel, remove any entry for Second Life. 2. Scroll down to the white area at the bottom of the programs list. Right-click and highlight Add Program. 3. Browse to C:Program FilesSecondLifeSecondlife.exe and click Open. Additional helpful settings: Set Security for the Internet zone to Medium or lower Open the specific ports Second Life uses (see above) under Firewall > Main > Internet Zone Custom Settings. Many ZoneAlarm products include an AntiSpyware tool that detects some programs as a Remote Access Tool. These programs are quarantined by default. To set Second Life as a trusted program: 1. Go to AntiSpyware advanced settings and set it to not automatically treat infections. 2. Run the AntiSpyware scan. 3. Locate Second Life. 4. Choose Always Ignore. 5. You may then set AntiSpyware back to automatically treat.

If not intentional (because Second Life avatars allow for a vast range of customization), this issue typically makes your avatar appear black or in otherwise bizarre colors. It may also show spikes, bumps, and other unsightly protrusions coming out of your body. First, check your graphics card to make sure it's supported and the drivers are up-to-date. Learn more. Also, move the Second Life Viewer onto your primary monitor, or change your primary monitor in your computer's display control panel. Sometimes having the Viewer on your secondary monitor can mess up graphics. If the problem still persists: 1. Go to Edit > Preferences. 2. Click Graphics tab and check Custom to show additional options. 3. Uncheck Hardware Skinning. 4. Click OK" button to confirm, and see if that resolves the issue. You may also need to restart the Viewer. Hope this helps you! If there are still glitches on your avatar, try rebaking textures.

Thread locked. Please follow the guidelines for posting. No personal attacks, stay on subject. Also please create discussions that are not actual questions in the general Second Life Forum rather than in the Answers area. Thank you.

Question answered, thread locked. No off subject posting or personal attacks. Some responses have been removed from this thread to comply with the posting guidelines for this area. A debate or longer discussion on a topic is better suited for the Second Life Forums. This area is for basic Q&A style threads only. Thank you.

Some responses in this thread have been removed to abide the guidelines: Thread is locked. No Interpersonal Disputes or Singling out Others for Negative Commentary, No flaming