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Facebook as the best place to find out cool things going on in SL? I know so many people, myself included, who do not own FB accts for very good reasons and never will. FaceBook is FaceBook, Second Life is Second Life... two different entities with different platforms. To say FB is the BEST place to learn about SL is just off the charts to me. SecondLife's own website should be THE BEST PLACE to learn about all things Second Life. I'm pretty sure you'll receive other remarks to this end as well.
Of course, regardless of your opening statement that: "As customers, your satisfaction and input is critical to the success of Second Life," it's wholly doubtful that the Labs will actually listen and positively act on what it hears from its consumer base.
But hey! Thanks for taking the time to raise our hopes...