I am having same issues, I have *had* cooling issues in the past - a cooling issue will crash your computer, the problem that we are experiencing is NOT crashing our computers - it s Second Life that is crashing, ie logging out or closing down. That is NOT a cooling issue, and I don't think he was unpleasant in his replies. Having the same issue, I can IDENTIFY with his frustration. Neither the OP, nor Alicia were being snotty - They were makiing it clear that they understood the hardware side of things, and it was not an issue w/ puter shutting down ( see CPU cooling/ Video Card cooling issue), but an SL issue. Kind of reminds me when old dodge station wagon had Black, Acrid smoke coming out of the Air Condition vent and they tried to tell my mother it was probably steam from condensation. We aren't idiots, his first response was respectful. We aren't idiots! We are frustrated that our problem was not taken seriously when it was fairly apparent that the OP was relating a totally different issue than was being responded to?