While not legally required, it would be a nice gesture for taking over a week to solve the problem.
We don't know the cause of that problem yet. Yes another program is involved, but we don't know if it or SL or both are in error.
I have the Metachat problem, but when I go in to Appearance mode/Edit my shape I appear to myself, albeit with a gray skin, funky hair, and oddly-shaped face. Everyone else still sees me as a cloud though.