Hello Zack Avalira,
Thank you for contacting Second Life Support, and for your patience. We are very sorry to hear you are having trouble with your avatar's appearance! As you may know, a recent update to the third-party viewer, Metachat (version 1.2.9117), appears to have a bug that can cause your avatar appearance to be blocked (causing you to appear as a cloud regardless of attempts to resolve your avatar). This problem may result in your avatar appearing grey or as a cloud, and you may notice duplicate Current Look or Current Outfit folders in your inventory. The problem will persist, even if you change your outfit, redeliver body parts or skins, or log in with other viewers.
Unfortunately this issue is not easily corrected; however, our engineers have identified what they believe to be a solution for this issue and are working on implementing it for everyone who has been affected. Unfortunately because it is particularly complicated, I don't have a time range for when it will be resolved, but we will have this fixed as soon as possible. I apologize for the delay and appreciate your patience, as I understand how frustrating this is!
We thank you for any information you have provided us about your specific experience. We do hope to have this issue fixed quickly; however, in the meantime your avatar's appearance may remain as it currently is. You may otherwise wish to subscribe to updates on our status blog regarding this issue:
https://status.secondlifegrid.net/incidents/3mnd3071dh9p
If you have any further questions, please let us know. Thank you again for your patience at this time!
Best Wishes,