Hi and welcome - I am choosing to be cautiously optimistic that you, the board, the management team and the staff of LL will optimise SLs potential and resident base.
I love second life - I have met some wonderful people and had some great times. I believe SL has massive potential. The number of users on line has doubled since I first started here in 2007 and inworld the changes I have seen with regards to the building being done by very creative people has been amazing.
I hope you will build on the potential that SL and its residents have.
I have read some of the legitimate complaints put in by people and I hope you give them the consideration they deserve.
My biggest issue is that as a resident I have felt non-existent to LL. I have had some issues in SL with different things and the response from LL has been poor to non-existent. Every access to get help is blocked with the "go to the help support portal" - ack!
I'm a manager of a non-profit organisation and we have policies and processes in place where unhappy customers with legitimate complaints and concerns can bring these to the appropriate people and not just get continually referred back to the workers. In most complaints, people simply want a chance to vent to people in the positions who can listen and instigate change where its needed. (Hence why so many are blogging their frustrations and concerrns here).
I'm not sure why viewer 2 was created so differently to viewer 1. As a basic gamer (meaning I do not have a computer science degree), I found changing to viewer 2 to be a nightmare. I felt like a "noob" again, not knowing even how to do basic things in SL and do not find it user friendly.
I couldnt begin to understand all the technology that goes on behind the scenes at LL. I'm sure it is complex and not every single issue can be addressed. However I do understand people and I've been a resident for 3 years, I've seen the good and the bad in SL. It wont all be fixed over night but I do hope you will listen to the legitimate concerns people have expressed in these blogs. I've seen and experienced a few of them myself.
so - good luck with all that!
Cheers
Heavenly