So after monts of building im close of finishing my cruise ship. So i started to make cabins for rent . Im using a rental systeam that i gues is the most used in sl ( not sure if i can tell the name for it here). Im been using it for years.so basicly i set up the rentbox, connect it with windows and doors and noticed that doors didnt work. Basicly after tenant pays rentbox, he can manage the door for like 5. Min and than it stops responding to them. So first i tryd asking in theyr group.. What i found out that ther is no actual support people there only normal customers like me. So i went on the website. I made a support ticket and started waiting. After 3 days first message what i get was "are you sure you configured right?" , in the ticket i sayd that i check configurations hundred times SO YEAH IM TOTALLY SURE. After 2 days without any respons i started to chevk theyr support website and found out that if you dont pay for support they more or less dont care. Bevouse thoes cabins would bring me alot of profit it was important for me to get them working, so i payd for the support. 2days more i hade no answer. So i started to say what i think of this low customer service even after i have payd( when you pay,they promise that the longest time youl have to wait is 12 h) so after my anger message they replyd to me, if i can give them lm to the rentbox and they will check it. And again 2. Days passt and the box was untoyched and hade no reply. I was trying to fix myself so i used my alt to test the box. But i forgot to put the box back to rentable for them to test. Next day i sent another anger message, and after few hours they replyd that " yes, we tested your box and there really is an issue with it, i will submit it as a bug" . So how could he check it if the box was already in use? I waited for like 1 and a half week for lies, jut to make me shut up? + i even payd for theyr god dammit pro support and didnt get any real hellp. I never have seend such a bad support and customer service. Now im forced to put away cabins on my ship and work in - , just becouse nobody is interested in helping theyr customers.