sadiewest1 Posted March 2, 2012 Share Posted March 2, 2012 I recently changed rom Win 7 Home Premium to the Win 8 Consumer Preview. When I try to open Phoenix Viewer, I get the message about SL can't run because the driver was not installed properly, out of date, or fun unsupported hardware. My question is, has anybody have trouble with the drivers when upgrading to Windows 8? I am using the AMD Radeon HD 6320 video card, and I did update the drivers for it after I migrated to Win 8. I even uninstalled the driver and reinstalled it, error message persists. Could this potentially be SL not supporting this particular driver?This message goes for any viewer that I try to run, so it most definitely has to be a driver issue. Link to comment Share on other sites More sharing options...
Peggy Paperdoll Posted March 2, 2012 Share Posted March 2, 2012 When was the Windows 8 Consumer Preview released? The first I read about it was yesterday. Even if it was released a month ago, it's a very new operatiing system and since Microsoft did not release the OS as an "official" release, it's actually a beta release. And being a beta release it's prone to bugs and problems. People who are pretty experienced with operating systems would be the ideal people to download and try the OS out..........inexperienced people might not be the best to do the same thing. Even in over their head. It sounds like you might not be all that experienced with beta testing operatiing systems. I'm basing that on your discription of the problem and the fact that you did not give your driver version, nor where you obtained the driver (and experienced person using a brand new operating system would know enough to include that information in their question). They would also know that with a new OS the video card manufacturers would very likely not have drivers for the OS. They would also expect problems with some programs...........all due to the fact that something new, without an official release, has to have time for drivers and programs to catch up with the OS. The "Consumer Preview" might be something the folks at nVidia and AMD would be interested in to hash out drivers for the new system. I'm sure Microsoft would love to know if there are program problems or driver problems before they release the final official Windows 8. Now for my suggestion. You said your reinstalled the driver for you video card. Where did you obtain that driver? From the AMD driver download site would be the place to get the latest driver (though, with the newness of Windows 8, you'll probably need the latest driver for Win 7). But there's no guarantee that that driver is going to work simply because of the OS (though it probably should...but I don't know for sure). Go to AMD's driver download site and download the driver, uninstall the current driver and install the driver you downloaded. Don't use a driver that Microsoft gives you.........it could be a year or more old and even the improper driver. I hope you installed the Windows 8 Consumer Preview on a separate partition or a second drive on your computer and use dual boot to choose which OS to boot to. If not then you have not choice about which OS your computer is going to boot to.........you're stuck with Windows 8 until you remove it and reinstall your older OS (Win 7). PS........ I don't think you'll find many here who have any experience with WIndows 8..........it's just too new. Link to comment Share on other sites More sharing options...
sadiewest1 Posted March 2, 2012 Author Share Posted March 2, 2012 I have resolved the issue. Thank you for your response. I am familiar with OS and I do realize that they are prone to issue, but I am not inexperienced with computers at all. And yes, this is my first time actually beta testing an operating system. Link to comment Share on other sites More sharing options...
Peggy Paperdoll Posted March 2, 2012 Share Posted March 2, 2012 Glad you got it fixed. But, it would be nice if you told everyone what the issue was.......you know, in case someone else decides to give Win 8 a try. Just my opinion. Link to comment Share on other sites More sharing options...
Jakob Jassen Posted March 2, 2012 Share Posted March 2, 2012 How did you fix the issue? I am having the same problem on one of my computers. Link to comment Share on other sites More sharing options...
Osprey Therian Posted March 2, 2012 Share Posted March 2, 2012 A friend is having the same issue. Please say what you did that fixed it. Link to comment Share on other sites More sharing options...
Peggy Paperdoll Posted March 3, 2012 Share Posted March 3, 2012 Well that's three requests (counting mine) for information that could help others..........I don't think an answer is in the works. Funny how people are quick to ask for help but when there's a chance that something they did or found they disappear. We'll only see this resident the next time he/she has a problem or question........then off to the secret place only they know about. Sometimes that makes me want to pull my hair out. I'm trying to be good......honest I am. Link to comment Share on other sites More sharing options...
Osprey Therian Posted March 3, 2012 Share Posted March 3, 2012 I think people often feel that having an issue makes them look stupid, but as we all know every one of us has had issues ranging from major to oops-I-made-a-boo-boo. It's a wonderful form of sharing and kindness to tell what happened and how it was resolved. Link to comment Share on other sites More sharing options...
Steve Mahfouz Posted March 5, 2012 Share Posted March 5, 2012 My problem was similar to his/hers. If your driver is the "default Windows 8 Consumer Preview driver" (whatever that is), the Firestorm viewer will tell you, upon startup, that "SL can't run because the driver was not installed properly, out of date, or fun unsupported hardware" (quote from previous poster, not the Firestorm message). My graphics driver WAS up to date before I installed W8CP on top of W7 Home Premium, but apparently the W8CP overwrote it with its own default graphics driver. How to solve this: You simply go to the Nvidia or ATI driver download site (or whichever graphics card manufacturer you need), and download the very latest graphics driver for your operating system. Once I did that and rebooted, Firestorm worked perfectly. The official SL viewer also worked well. Hope this helps someone. Link to comment Share on other sites More sharing options...
katfurpur Wildrose Posted March 12, 2012 Share Posted March 12, 2012 I have the same problem. How do we fix it? Can't use SL Phoenix Viewer due to graphic video card drivers not loading properly in new Windows 8 Consumer Preview. Can anyone tell me how to fix this so I can use SL Phoenix viewer? Link to comment Share on other sites More sharing options...
Painted Melody Posted March 13, 2012 Share Posted March 13, 2012 The problem is not with the SL Viewers. The problem is that the Windows 8 Preview OS overwrites the computers video driver with a generic WIndows compatible video driver. This overwrite causes SL VIewer to not recognize the generic video driver as being up to date and compatible with SL requirements. You can solve the problem by re-installing the newest video driver on your computer. Linden Lab (and the 3rd party viewer producers) can also solve this by adding the WIndows 8 generic viewer driver to the approved video drivers that the Viewers check for. Link to comment Share on other sites More sharing options...
BunnySugarRump Posted May 27, 2012 Share Posted May 27, 2012 I have the same problem but, I cant update my gfx driver because AMD is no longer releasing drivers for my radeon HD4850 in windows 8. So I'm using whatever windows came with installed as descrived by the avobe post... so please Linden labs add that driver to the aprove list... I can run most games at maximum settings so I'm sure second life would run well on them. Thank you. Link to comment Share on other sites More sharing options...
Baracka Aboma Posted June 28, 2012 Share Posted June 28, 2012 Woud be nice if linden did something about this. I cant use w7 anymore I just cant. (literally I cant but even if I could I dont want to) I know it's not their fault AMD is not releasing any more drivers for this gfx card on w8 but c'mon linden add the damn driver w8 uses to the aproved drivers. I can run skyrim but not second life? give us a break. Link to comment Share on other sites More sharing options...
Frank Essel Posted July 2, 2012 Share Posted July 2, 2012 here are the drivers that Linden Labs needs approve for any viewer for Sl to be able to run nvd3dum.dll nvd3dumx.dll nvlddmkm,sys please update these drivers as acceptable for running Sl viewer with Windows 8 preview Link to comment Share on other sites More sharing options...
Halaliel Zenith Posted July 10, 2012 Share Posted July 10, 2012 Windows 8 & Second Life do work. Here's proof >> Second Life 3.3.3 (259953) Jun 18 2012 19:31:54 (Second Life Beta Viewer) Release Notes You are at 252,355.0, 284,951.0, 1,006.4 in Rinji located at sim6036.agni.lindenlab.com (216.82.12.90:13003) Second Life Server 12.06.20.260188 Release Notes CPU: Intel® Core i5 CPU M 430 @ 2.27GHz (2261.03 MHz) Memory: 7982 MB OS Version: Microsoft Windows 8 64-bit (Build 8250) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce GT 325M/PCIe/SSE2 Windows Graphics Driver Version: 8.15.0010.2302 OpenGL Version: 3.3.0 libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU v6.4.1 Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Vivox 3.2.0002.10426 Built with MSVC version 1600 Packets Lost: 841/38,340 (2.2%) Link to comment Share on other sites More sharing options...
Halaliel Zenith Posted July 10, 2012 Share Posted July 10, 2012 Just merely switch the Nvidia Driver guys. Then It works fine. Link to comment Share on other sites More sharing options...
Lucius McConaught Posted August 4, 2012 Share Posted August 4, 2012 Resurrecting this thread to see if there have been any SL updates on this. I sent in a ticket and nothing new on a patch. I'm using an ATI Radeon HD 4600 (similar to another mentioned in this thread) and have uninstalled the default drivers and installed the most recent ATI drivers, with a reboot and still SL and Singularity viewers are saying drivers are out of date. Not sure where to go from here Link to comment Share on other sites More sharing options...
Jack65 Melson Posted November 23, 2012 Share Posted November 23, 2012 I've done everything you said and even uninstalled my graphic drivers and reinstalling the new ones and I still get the same message....Phoenix, Firestorm and SL viewer don't open ......I'm completely stumped, I don't know what to do anymnore except do a recovery and lose everything....... Link to comment Share on other sites More sharing options...
Max84 Posted December 4, 2012 Share Posted December 4, 2012 did you try this : http://support.amd.com/fr/kbarticles/Pages/catalystlegacywin8.aspx Link to comment Share on other sites More sharing options...
jonny19 Catnap Posted January 24, 2013 Share Posted January 24, 2013 how did u fix it im having the same thing Link to comment Share on other sites More sharing options...
Starrgrazer Posted July 14, 2013 Share Posted July 14, 2013 I have the same issue. I just installed SL and got theis error. I tried reinstalling my drivers, but to no avail. I have a mobility radeon hd545v that can run games that were released literally a month ago and I'm running a Win8 64bit. Link to comment Share on other sites More sharing options...
Allemanikes Abeyante Posted July 1, 2014 Share Posted July 1, 2014 I have two laptops one is a Vaio and the other is Asus, I always played wth Vaio the second life but for some time now I'm not getting the game and my intel hd grafic driver stops working when i open the second life and it happens in both. I do not know what to do. Link to comment Share on other sites More sharing options...
Facebook
Instagram
Twitter
YouTube
Flickr
Recommended Posts
Please take a moment to consider if this thread is worth bumping.
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now