log in account issue

[ChrisB Tryce]

I have an account that says it still in a sim but i think its stuck because im not logged onto it and i cant log in because for that reason can someone please help me fix it?

[Irene Muni]

Hi. Quoting the answer of other experts residents:

It is an old bug which is back again and affects many residents. Here is a jira: https://jira.secondlife.com/browse/VWR-28209 You can vote there, watch, add your comment and follow the suggestion of Alexa Linden:

 

Alexa Linden added a comment - 27/Jan/12 10:36 AM

For avatar which are stuck "ghosting" in Second Life, thus preventing logging back in, you will need to file a Support Ticket so they can unstick the your individual account.

So submit a ticket under account issues --> second life web login issues and wait for a reply. If you are a premium is preferable to use LiveChat. You find the option on the right. Good luck.

[Marigold Devin]

Welcome to Second Life Answers, ChrisB

Irene gives the full answer.

It is vital that you contact LL support directly.  They can free your avatar very quickly, once they know you are having this issue.

https://support.secondlife.com/contact-support/

Full information about login failures can be found on the knowledge base, but the answer will be the same - contact support.

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109