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Any other Merchants having BIG issues with products NOT delivering from Marketplace?


Scorria Vaniva
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I am the merchant: The Marketplace was taking hours to deliver my products to clients for the past 2 days. Today not delivering at all even if I redeliver them. I have lots of undelivered items to my clients and am having to send them to my clients out of my inventory as I hear back from them that they are not delivered. The Marketplace says the are delivered but are not. My magic boxes are located in multiple sims (including Mainland) so there should not be a problem with deliveries.

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Hello Scorria. Be patient. You have to wait up to 24 hours, although usually you get your purchases after some minutes or seconds. That's what LL officially reports. If this time expires and you don't get your stuff, you have 2 options. Analytically:

  1. Contact the merchant: Open your Dashboard --> Shopping --> Marketplace --> My Marketplace --> My account --> Order History --> If you see that your last purchase delivered means that the merchant got payed --> Take a copy of your last purchase (there you see the name of the merchant)--> Open your inventory --> create a New Notecard --> Paste there --> send the notecard to the merchant describing what was happened and asking politely for redelivery.
  2. Contact support: If you don't get a reply by the merchant you can submit a a ticket --> Marketplace category --> Failed Marketplace Delivery. Explain analytically what was happened, include the order number and the name of the item that failed to be delivered and wait for a reply.

In addition avoid to overload your shopping cart. It is one of the top causes for delivery failures. Check also your order history to see if the products were delivered. If no, wait more. If yes and you didin't get maybe the bug with offlines, when residents get nothing when they offline affected you also. If so, you can follow the suggestion of Maestro Linden to block (mute) someone or something in world and relog. One last thing. All residents have an inbox which can keep 25 notifications about everything. If you have more they are capped so you lose your purchases. If your problem with Marketplace remains next days, use Marketplace only for search and go shopping in world. It is preferable.

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