Phoenix works, yet Firestorm doesn't?

[Owl Oval]

Alright, so... I recently came back after a year long break from second life, only to find out that viewers had been updated, which I had no issue with. Rather than using firestorm, I ended up just using the phoenix viewer. So I attempted to go and use Firestorm, but the bridge refuses to load, none of my friend's usernames show up on my contacts list, nor does firestorm says I'm in groups. Yet my enitre inventory is loaded, I can communicate with people, yet their usernames do not show up. I'm not sure if it is a problem on my end, on sl's end, or what to really do about it.

[Marigold Devin]

Welcome to Second Life Answers, Owl.

Log in on Phoenix, join the Phoenix/Firestorm Viewer Support group inworld - it's listed on my profile - and have a chat with the group. 

[LoveAngeL Lyre]

Hello Owl and welcome to SL Forums. Please check out the following link:

http://wiki.phoenixviewer.com/doku.php?id=fs_empty_friends_list

Maybe it helps.