Lost Orders help

[SalaciousSam]

I had two orders delivered with about 15 separate items. When clicked on keep for each box only the first appeared in my recent inventory. The rest have not appeared at all and I can find no trace of them.

Would appreciate any help on how I can retrieve these items.

[Knotter Blogfan]

Perhaps they disappeared into the Void? Such things happen more and more now.

This is a discussion forum. Ask questions in the Answers section.

Knot

[Amethyst Jetaime]

I had the same thing happen yesterday.  You can contact the sellers and send them the transaction information on a notecard and ask for redelivery. But be patient for a reply as they aren't online all the time or even every day.  You can also file a support ticket for failed delivery on the Marketplace , even if you are a basic account.

[Pussycat Catnap]

Contact the sellers.

Marketplace items are delivered via a script in the Xstreet magic boxes.

That script is not perfect, and like all scripts in SL, can time out or get overwhelmed.

There's usually a notice of sorts in the merchant side of Marketplace letting you know if a delivery failed - but not always.

One handy thing about selling items that are copy/no-trans is no worries about redelivery. Keep that in mind as well as a buyer - the merchant has no risk resending you a copy/no-trans item.

 

EDIT: and there it goes again. Looked at my order log to make sure I was saying the right thing, saw a delivery failure and wondered what it was...

SInce I'd never been emailed by the system about it...

Went to my xstreet boxes, and the item was missing.

 

Turns out Marketplace changed the perms on a freebie from copy/trans to none, and sent not copies, but the original. So I have 3 boxes inworld... the first 3 people to order it got it, every other order was a failure, until the product got disabled...

 

/Grrrrr.....

Now I'm runnng around handing out a freebie to people I see in the history. Cause even the ones who got it before got one that had perms other than those I'd advertised...

 

Weirder still, there's one rezzed in my shop with the right perms. I took it into inventory and its perms had changed. But when I put it in my xstreet box to deliver, and fixed its perms, it was able to deliver copies and not the original.

 

[SalaciousSam]

Thanks for all your help. As you have probably gathered I am a newbie at this but getting there.