Trying to log in for the first time but it says "Second Life can not be accessed from this computer"

[lollylovegun]

I got a second life account a couple of hours ago and downloaded the viewer, but every time I try and log in it tells me that second life cannot be accessed from this computer or location. (I'm in the UK)

I've been trying to find an answer to this but so far all I've found is that this is sometimes the message used when people are banned for being naughty- But I've never been on before and it is only me who uses my laptop!

I don't know if there's some kind of glitch but I'm pretty gutted that I can't actually get on. Especially if I've somehow been blocked when I blatently have never been on before....

Please can someone help? 

[valerie Inshan]

Try to unplug your router aind wait for a moment before pluging it again. (Go for a fish n'chips :smileywink:). Restart your computer and connect to the web. This should refresh your IP address. Then try to login to Second Life. Please post back here if it still doesn't work. You can add text to your post via the "options" button at the upper right corner of your question: "edit". 

[Rolig Loon]

Yes, that message can usually mean that you have been banned for doing something that violated the TOS, but that's not the only reason.  You could also have a DNS problem, or your router could simply need rebooting.  Try the easy part first.   Just unplug your router from the power for a few minutes and walk away.  When you  come back, plug the router back in.  It will have cleared its RAM and grabbed the IP address solidly again. 

If that doesn't solve the problem, THEN try changing the DNS settings from whatever your ISP gives you by default to Google's free public DNS servers.   To see how you do that, go here >>> http://code.google.com/speed/public-dns/docs/using.html  It's not rocket science.  Just follow their well-laid out steps.

[valerie Inshan]

Rolig ! Félicitations ! I am happy to see you are honored at last! Please accept my most sincere and friendly hugs on this occasion.

[Rolig Loon]

Merci bien, Val.