voice chat problem (contact support seems to no longer exist?)

[Finneli Felwitch]

So I can activate voice chat and I can speak and people can hear me. I can hear people just fine through my speakers, however I cannot hear myself (echo Canyon) or anyone else through my Headphones. I enabled them and everything else in voice chat under my preferences. I have tested with Phoenix Veiwer, the offical linden labs viewer and Firestorm. Same problem with each. I can use my microphone just find on any other game and voice chat programs like Ventrilo to where I can hear and talk using just my headphones. Windows even recognizes my headphones so I do not know what is wrong. This issue only happened recently as a month ago I was able to hear people through my headphones. Any help on this would be wonderful.

 

Why can't I submit a issue tracking report? seems they threw that stuff out or hid the option.

[valerie Inshan]

The link to open a support case is here:

https://support.secondlife.com/create-case/

If you are Premium, you can also start a Live chat:

https://support.secondlife.com/start-chat/

[Venus Petrov]

When you open your volume mixer on your computer, the Speaker device should have your headset in parenthesis next to it.  If it does not, you computer does not recognize your headset as your speaker device.

[Thinkerer Melville]

On many systems, plugging in the speaker turns off the headphones.  To have both available, I use a split cable on my audio output (analog) and commect speaker and headphone to that,  If I plugged in both to the computer, one would not work.

TKR 

[Finneli Felwitch]

Well thank you, Windows does recognize my headphones according to the mixer so I will submit a support ticket.

[Cheryl Admiral]

I am having the same problem.  Voice worked up until a couple days ago.  I uninstalled and reinstalled the viewer.  I tired SL Viewer.  I have my headset selected.  When I open the mixer my headset is selected.  I see a volume meter for SL voice.  It seems like my headset detects SL Voice but SL doesn't detect my headset.  I even unplugged and plugged it back in.  Finneli or anyone else, if you find a solution, I would like to know.

Thanks

[DanielCasey]

This really is the key reason why it is important to test the headphones first just before purchase. Needless to say, you can search for user reviews online or read through critical reviews, and yet the ideal thing would be to try the headphones personally. By doing this you will know if they are suitable for you. We advise you to try out the greatest number of headphones as you possibly can in the local shop prior to deciding. From time to time the more affordable ones will probably suit you much better. Then you can certainly buy them without doubts.