need help my avatar has frozen still like a egg has any one got the same problem

[julie115]

hi can anyone help me please my avatar has frozen she still like a egg  i have tried to restart my computer but not having any luck  i have also cleared the catch thanks moonwind

[LoveAngeL Lyre]

Hello julie and welcome to SL Forums. Try the suggestions one by one at the following link: http://wiki.phoenixviewer.com/doku.php?id=fs_bake_fail  They work for all viewers and it is very possible to work for you also.

[Rolig Loon]

Clearing cache isn't likely to make any difference.  Especially because you say that you are freezing, not simply looking like a "cloud" or an "egg," I think your fundamental problem is an unreliable Internet connection.  Start with the simplest solutions first:

(1) If you are using wireless, don't.  Wireless gives lots of people in SL a hard time.  You are vulnerable to interference from cell phones, garage door openers, the mobile phone from the guy next door, your "smart" refrigerator, and every other wireless device in the area. 

(2)  Reboot your router.  Its RAM gradually gets clogged with garbage over time, and it can lose its grip on your IP address.  Unplug it from the power and walk away.  Come back in a few minutes and plug it in again.  It will be refreshed and ready to go.

(3) Change your DNS settings.  Instead of using whatever your ISP assigns you as a default, switch to Google's free public DNS servers.  To see how, go here >>> http://code.google.com/speed/public-dns/docs/using.html.

(4) Open your Statistics Bar (CTRL + Shift + 1).  Look at the numbers for Ping Sim and Packet Loss.  Ping im is a measure of how long it takes for a signal to get to SL's servers from your machine.  If it's much more than 100 or so, it's taking too long.  Packet Loss is a measure of how much data is being lost along the way.  If it's much more than a fraction of a percent, that's too much.  You can do more sophisticated diagnoses  ( See http://wiki.secondlife.com/wiki/Checking_for_packet_loss_%28network_lag%29), but resolving a problem may mean having a conversation with your ISP.