I am having a problem with my shopping cart...can't update qty or remove item...What do I do?

[Bellaluna Mistwood]

My shopping cart has too many of some of the items..I can't get it to update quantity (tried button several times after refreshing) and it won't remove item (after several attempts and relogging) and I can't purchase the items at all...how do I get my cart to reset?

[Rolig Loon]

Once you get the cart cleared, please do not ever put very many items in it at once.  That is one of the leading causes of delivery failure.  It's not actually the cart itself that is the problem, but the delivery system behind it.  Each merchant in Marketplace has one or more "Magic Boxes" that hold the items that are listed in their Marketplace shop.  When you order something, the system has to search the merchant's Magic Boxes to find the item and then queue it for delivery --- one item at a time.  If you order many things at once, and if there are hundreds of items in the Magic Box,  the system can time out and stall before it makes all the deliveries.  I rarely buy more than one or two things at a time, myself, and have never had a delivery failure.