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SL error "DNS CANNOT RESOLVE HOST NAME"


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if you are a MAC user:

See https://jira.secondlife.com/browse/VWR-25627 and consider adding your vote. Meanwhile see the solution here: http://neilrobinson.wordpress.com/2008/05/19/a-fix-for-dns-errors/.

if not or if you are, but the solution above didn't help::

(1) Try shutting off your computer, unplugging the router and modem for a couple of minutes, and then plugging them back in and restarting.

(2) If that doesn't help, clear your cache manually. With Second Life closed, go to the appropriate pathway and delete all the files inside the "cache" folder.

Windows XP - C:\Documents and Settings\\Application Data\SecondLife\cache
Windows Vista - C:\Users\\AppData\Roaming\SecondLife\cache
Windows Vista Home Premium - C:\Users\\AppData\Roaming\SecondLife\browser_profi

le\cache
Windows 7 - C:\Users\\AppData\Roaming\SecondLife\browser_profile\Cache AND
Windows 7 - C:\Users\\AppData\Local\SecondLife\ (Viewer version 1.23.5 (136262))
Mac - /Users//Library/Caches/SecondLife
Linux - ~/.secondlife/cache

(3) If things are STILL messed up, contact your ISP. Maybe they are working on their Internet connections. Mine go down for about 20 minutes once a month or so while they are vacuuming dust out of their servers, or whatever they do.





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if you are a MAC user:

See https://jira.secondlife.com/browse/VWR-25627 and consider adding your vote. Meanwhile see the solution here: http://neilrobinson.wordpress.com/2008/05/19/a-fix-for-dns-errors/.

if not or if you are, but the solution above didn't help::

(1) Try shutting off your computer, unplugging the router and modem for a couple of minutes, and then plugging them back in and restarting.

(2) If that doesn't help, clear your cache manually. With Second Life closed, go to the appropriate pathway and delete all the files inside the "cache" folder.

Windows XP - C:\Documents and Settings\\Application Data\SecondLife\cache
Windows Vista - C:\Users\\AppData\Roaming\SecondLife\cache
Windows Vista Home Premium - C:\Users\\AppData\Roaming\SecondLife\browser_profi

le\cache
Windows 7 - C:\Users\\AppData\Roaming\SecondLife\browser_profile\Cache AND
Windows 7 - C:\Users\\AppData\Local\SecondLife\ (Viewer version 1.23.5 (136262))
Mac - /Users//Library/Caches/SecondLife
Linux - ~/.secondlife/cache

(3) If things are STILL messed up, contact your ISP. Maybe they are working on their Internet connections. Mine go down for about 20 minutes once a month or so while they are vacuuming dust out of their servers, or whatever they do.





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I'm really sorry to see this but it looks like SecondLife have just washed their hands of this whole "DNS could not resolve host name" fiasco.

I've seen accounts of this from Premium Members as well as Free Members like myself. Ok I don't pay a subscription but it doesn't mean I have any less brand loyalty.

I have read the same SL answers now for nearly a year. Flush Cache - Reset Modem- Blame your ISP....

The problem is clearly a Linden Labs software problem. Viewer 1.23 seems to be the only one that will still work for me and thankfully will still be supported by Linden for the time being.

From a business point of view would it not be prudent to discover what is causing this problem? Just think of the potential loss of revenue. I read somewhere that 25,000 people had been affected by this. Most people don't want to mess about with their pc's settings, they just want "download and play".

Please Linden Labs, sit up and take note, you have a virtual world thats a very special place!

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I had the issue when viewer 2 first came out. I decided to try it again some versions later and it worked.When 2.5 came out so did the DNS cannot resolve host name error come back. I have tried every thing suggested and some stuff I found online. nothing and I mean nothing has worked to fix the issue. SL viewer is the only program I have ever had this issue on in all my years playing games online. I am pretty sure it's something within the program itself that is causing this. It just doesn't effect a large group of people. It seems only a small group get hit by it. I am not a software engineer but I don't think it has anything to do with your ISP other than maybe it's a regional thing..Might be a an idea to have everyone that has this issue say who their internet provider is. But since I have been using viewer 2 up till 2.5 came out, I would think if there was a issue with my ISP and viewer 2 I would have never been able to use it at all.

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