I cannot get my items from the marketplace but it says they have been delevered

[valerie Inshan]

Go to your marketplace > account > order history. Copy/paste your transaction number and send it to the merchant explaining your problem and asking politely for redelivery. Look at the merchant's profile first: some prefer IMs, some prefer notecards. In doubt, send both.

[valerie Inshan]

Go to your marketplace > account > order history. Copy/paste your transaction number and send it to the merchant explaining your problem and asking politely for redelivery. Look at the merchant's profile first: some prefer IMs, some prefer notecards. In doubt, send both.

[Rolig Loon]

Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time (and not in "Busy" mode). We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have your IMs set to forward to e-mail, that takes some of the pressure off, but if you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.