SL Marketplace items didn't show up!

[Rose Bomse]

Ok, I logged on after doing some shopping and it said "To many items delivery capped" or something and my items have not shown up! How do I get them?

[Rolig Loon]

Rule #1 when you are buying many items from Marketplace:  Don't put too many things in the shopping cart at once. It gets confused.  I'd recommend keeping it to no more than a half dozen. Personally, I rarely buy more than one thing at a time.

Rule #2:  Be sure that you are in world when you order many items.  Each of us has an "in box" that collects IMs, group messages, group invitations, notecards, and any objects that are given to us when we aren't in world to receive them. Your "in box" is capped when it reaches 25 items.   Usually that's not a problem, because most of us have IMs (the usual thing that piles up) forwarded to our e-mail, so they never accumulate.  If you buy a mess of things or people give you a mess of things when you aren't in world to receive them, however, the in box gets capped. Then, anything else that arrives is lost ... not returned or saved somewhere ..... just poof.

So, what do you so now?  To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.