Have lost the new shadow feature in new update

[Soar Wingtips]

I did clean install and when I did preferences and logged on I had a black view when using the ultra graphics as always and with the hardware skinning enabled, I found I have to disable the hardware skinning to see anything at all.  This all worked fine in the old viewer and my graphics card is very up to date. Is there anyone else had this issue please.

[Jayvell Villota]

Yep, I have the exact same problem, I had to turn off Lighting & Shadows just to be able to see again, but I haven't turned off hardware skinning as that would just ultimately make SecondLife look like a pile of crap, to my eyes, I don't think it's an issue with anyone's graphic drivers and if they are up-to-date or not, I think that it's just something that has gone wrong on Linden Lab's side while they were releasing the updated viewer.

I do hope that it gets fixed ASAP, though, as it really is bothersome without shadows, besides, they're going to have to get around to doing something about it anyway, as there's going to be a lot of complaining going on for those that have their hardware set to take photos for blogs or those that record machinima's and require 100% in the look of all things.

But on that note, just to make sure, what graphics card are you using? Same goes for other people, so we can determine whether or not it is an issue on their side or our side, because if it's multiple brands of graphics cards, then it's not something on our end, and there's nothing we can do about it, really, except wait or use a third-party viewer such as Phoenix or Firestorm.

(Current Graphics Hardware: ATI  Radeon HD4800 Graphics)

[Soar Wingtips]

CPU: Intel® Core i5 CPU       M 540  @ 2.53GHz (2527.07 MHz)
Memory: 3957 MB
OS Version: Microsoft Windows 7 64-bit Service Pack 1 (Build 7601)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon HD 6500M/5600/5700 Series

I changed mine to just unticking the  shadows, this morning was quite a panic realising it was black, odd thing is you can see the chat etc, but its as if you are in pitch black. I wonder if there are more of this and if we need to create a Jira

 

[Jayvell Villota]

Well, we both seem to be using Radeon HD Graphics, however I'm using an AMD Processor, but I do believe this may be a Jira case, if ATI hasn't provided any updates for either of us, then it is possibly the update leaving us out, as I've seen this happen in the past with another client, similar to SecondLife, where they made an update and only included NVIDIA GeForce graphics to be listed under the supported hardware, leaving out ATI Graphics, but they fixed it after realising it, I just hope it's the same as here.

 

EDIT: Shot in the dark, but have you recently reformatted or reset your computer to factory defaults? Just so I can narrow this whole thing down, as I had recently done so, and noticed just now that I don't have DirectX 11 installed, which I'm about to go do now, to see if this may be an issue.

[Maldoror Bowman]

CPU: Intel® Core2 Quad CPU    Q6600  @ 2.40GHz (2393.98 MHz)Memory: 3326 MBOS Version: Microsoft Windows Vista 32-bit Service Pack 2 (Build 6002)Graphics Card Vendor: NVIDIA CorporationGraphics Card: GeForce GTS 250/PCI/SSE2
Windows Graphics Driver Version: 8.17.0011.9621OpenGL Version: 3.2.0

I've lost shadows completely, though they were working very nicely before. 

 

[Soar Wingtips]

I have updated my catalyst drivers about a week ago but actually that did not create any issues, have had brilliant graphics. It is only on upgrading to the new viewer that I am having these issues.

[Soar Wingtips]

ok so not just the ATI card

[Jayvell Villota]

Yeah, then it appears that this is an issue that can be turned into a Jira case, by all means feel free to make one, as this is limiting the graphic enthusiasts users of SecondLife.

[Soar Wingtips]

Have posted a Jira awaiting response

[Myaa Lemieux]

I have same problem with the new 2.7.4 viewer, but didn't in the earlier version. I am using ATI Radeon HD 4600 Series video card.