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Not showing payment info in my profile but I have it on file?


Olivier Oskar
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You do realize that you don't have a main account with sub accounts for alts.  Your accounts are not related as far as LL is concerned.  So if you want Payment Info On File for a secondary alternate account, you need to put it on file using that account.  If you have done that and its still not being regconized, then a call to Billing would probably help sort it out.

--Cinn

Billing support phone numbers
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Portugal: 800.814.450
Spain: 800.300.560
UK: 0800.048.4646
Support is in English Only

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You do realize that you don't have a main account with sub accounts for alts.  Your accounts are not related as far as LL is concerned.  So if you want Payment Info On File for a secondary alternate account, you need to put it on file using that account.  If you have done that and its still not being regconized, then a call to Billing would probably help sort it out.

--Cinn

Billing support phone numbers
Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

Our Billing team is available 24 hours a day, seven days a week.
Local Toll-Free numbers

France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Portugal: 800.814.450
Spain: 800.300.560
UK: 0800.048.4646
Support is in English Only

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Just a little SL background.

 

Long, long ago in a faraway land -----

 

Alts WERE connected (or could be if they were "legal" alts) to a main account. An account was permitted to have five alts or five total (my old timer friend doesn't remember) and the main account was charged a $9.95 fee per alt. The alts didn't get a stipend or anything, they were just legal. This was at least four years ago, perhaps five. So at one time, alts were connected to a main account.

I did quite a bit of research just now as I was interested on what the policy on alts currently is. There seems to be NO policy, at least I cannot find anything official. So I suspect that you would indeed need to connect each alt to a credit card and use the credit card  for Payment Info Used status. Whether LL will let you use your same credit card? I have no idea. Worth a try I guess, or if you have more than one credit card that would probably be best.

If anyone knows of the official position on alts now I would love to see a link to that info. Just curiosity :D.

 

 

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