I have been unable to load SL viewer. It freezes on texture cache?

[hollietwilson]

I have been playing for approx. 30 days without any issues with viewer 2. Last night when I attempted to log in it froze. I tried again and it will not get back loading texture cache before it freezes. I have uninstalled and reinstalled viewer and this has not fixed the problem? I also tried to send it a crash report but it comes back that it cannot connect to server. What can I do to fix this issue??

[Peewee Musytari]

Try clearing your cache manually, go to:

(XP) - C: - Documents and Settings - (USER NAME) - AppData - SecondLife
(Vista) - C: - Users - (USER NAME) - AppData - Local - SecondLife
(Win 7) - C: - Users - (USER NAME) - AppData - Roaming - SecondLife and Local - SecondLife

Rename the folder Secondlife2 and then restart your computer.

NOTE: You may need to go to Windows Tools > Folder Options > View & enable Show Hidden Files/Folders, in order to see AppData folder.

After your reboot, change your start location on login to Smith and when you get in just stay there under the water until your inventory has fully reloaded. You can open your inventory and type in the inventory search bar to prompt loading, but do not do anything else until it is done.

[LoveAngeL Lyre]

Hello hollietwilson. It's a known problem and usually it get fixed if you clear your cache manually:

XP) - C: \ Documents and Settings \ (USER NAME) - Application Data \ SecondLife and
C: \ Documents and Settings \ (USER NAME)\ Local Settings \ Application Data \ Second Life

(Vista) and (Win 7) - C: \ Users \ (USER NAME) \ AppData \ Roaming \ SecondLife and
C: \ Users \ (USER NAME) \ ApplData \ Local \ Secondlife

Delete everything in those folders and restart first your computer and after the program. Usually the folder Appdata is a hidden folder. (Windows Tools \ Folder Options \ View & enable Show Hidden Files/Folders)

Have in your mind that if you clear your cache manually you will lost all your private conversations which are saved in your computer. To avoid it copy the folder with your username in the folder Secondlife in another position in your hard disk.

If you have more that 1 viewers installed in your computer, you must to do it for all following the same paths in your hard disk.

For example C: \ Users \ (USER NAME) \ ApplData \ Local \ PhoenixViewer

Good luck