Can't process credits

[Elias Gearhead]

I'm trying to process credit for the first time. I verified my tilia account and went through the whole process. My payment method is set to paypal. I have a Tilia account balance. But the process credit isn't clickable for me. Not sure what's going on here.

 

 

[LittleMe Jewell]

22 minutes ago, Elias Gearhead said:

I'm trying to process credit for the first time. I verified my tilia account and went through the whole process. My payment method is set to paypal. I have a Tilia account balance. But the process credit isn't clickable for me. Not sure what's going on here.

 

Never mind my first comments - Something is up with your PayPal account as it is not showing under the "Receiving Account".  Click the "Change" link on the right and see if you can select your PayPal account.

 

 

Even though I haven't done the Tilia stuff needed to actually process credit, my PayPal account shows there by default:

 

Edited December 12, 2020 by LittleMe Jewell

[Elias Gearhead]

1 hour ago, LittleMe Jewell said:

Never mind my first comments - Something is up with your PayPal account as it is not showing under the "Receiving Account".  Click the "Change" link on the right and see if you can select your PayPal account.

 

 

Even though I haven't done the Tilia stuff needed to actually process credit, my PayPal account shows there by default:

 

That solved the issue! ty!

[Ami Dakota]

im having the same problem my screen is showing the same error

[LittleMe Jewell]

1 hour ago, Ami Dakota said:

im having the same problem my screen is showing the same error

There are no errors shown above, so exactly what error are you seeing?  Screen shot please.